- What should I do if I can't find my driver?
- How do I request a Safe Ride?
- Where do I go for my pick-up?
- Can I request a specific time for my pickup?
- How do I know which car is mine?
- What do Via vehicles look like?
- How will I know when my car arrives?
- What happens if I can't make my ride?
- I am not seeing a NU Safe Ride proposal in the Via app. Why?
- How long does it take to get a ride?
How do I book a ride for multiple people?
When setting your pickup or dropoff location in the app, just tap the - or + button near the top of the screen to indicate how many people are with you (e.g., if traveling with two friends, choose "+2"). You can also tap the text above the blue place pin!
Because Safe Ride is intended to provide rides to/from campus at night rather than act as a taxi service, Safe Ride cannot accept ride requests from parties larger than two. Please consider other options such as walking as a group or Northwestern's shuttle service.
(Note: our app does not currently support different drop-offs for riders traveling together, so just make sure you're all going to the same place!)
- What should I do if I can't find my driver?
- How do I request a Safe Ride?
- Where do I go for my pick-up?
- Can I request a specific time for my pickup?
- How do I know which car is mine?
- What do Via vehicles look like?
- How will I know when my car arrives?
- What happens if I can't make my ride?
- I am not seeing a NU Safe Ride proposal in the Via app. Why?
- How long does it take to get a ride?
How do I book a ride for multiple people?
When setting your pickup or dropoff location in the app, just tap the - or + button near the top of the screen to indicate how many people are with you (e.g., if traveling with two friends, choose "+2"). You can also tap the text above the blue place pin!
Because Safe Ride is intended to provide rides to/from campus at night rather than act as a taxi service, Safe Ride cannot accept ride requests from parties larger than two. Please consider other options such as walking as a group or Northwestern's shuttle service.
(Note: our app does not currently support different drop-offs for riders traveling together, so just make sure you're all going to the same place!)
