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Why is my place pin in the middle of the ocean?

In light of the current situation, we’re temporarily suspending our Via Chicago service. We hope you’re staying healthy and safe.

We’re not quite ready to pilot Via’s shared submarine service, so your map definitely shouldn’t be defaulting to a strange location. Please make sure that Location Services are enabled for the Via app on your phone (Settings - Privacy - Location Services), and that should bring you back to dry land STAT!

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Common Questions

Why is my place pin in the middle of the ocean?

In light of the current situation, we’re temporarily suspending our Via Chicago service. We hope you’re staying healthy and safe.

We’re not quite ready to pilot Via’s shared submarine service, so your map definitely shouldn’t be defaulting to a strange location. Please make sure that Location Services are enabled for the Via app on your phone (Settings - Privacy - Location Services), and that should bring you back to dry land STAT!

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