- What measures is Safe Ride taking against COVID-19?
- My driver was great! How can I thank them?
- I think I left something in the car. Is there a lost and found?
- My phone died! Is my ride canceled?
- How do I reset my password?
- I'm not receiving my temporary password.
- I had an issue with a ride. how do I let you know?
- Why is my place pin in the middle of the ocean?
- Can I change my destination once I'm in the car?
- Why didn't I receive my referral credit yet?
Why don't I always get picked up and dropped off exactly where I request?
In light of the current situation, we’re temporarily suspending our Via Chicago service. We hope you’re staying healthy and safe.
As Via is a shared corner-to-corner service, we ask all our members to help contribute to the efficiency of the system by heading to a nearby corner - within a couple of blocks - for their pick up and drop off, whether you’re sharing a ride or booking a private Via-cle. This is how we are able to pick up multiple passengers without adding a significant amount of time to each rider’s journey. It saves you time, and at our low rates, it saves you money!
- What measures is Safe Ride taking against COVID-19?
- My driver was great! How can I thank them?
- I think I left something in the car. Is there a lost and found?
- My phone died! Is my ride canceled?
- How do I reset my password?
- I'm not receiving my temporary password.
- I had an issue with a ride. how do I let you know?
- Why is my place pin in the middle of the ocean?
- Can I change my destination once I'm in the car?
- Why didn't I receive my referral credit yet?
Why don't I always get picked up and dropped off exactly where I request?
In light of the current situation, we’re temporarily suspending our Via Chicago service. We hope you’re staying healthy and safe.
As Via is a shared corner-to-corner service, we ask all our members to help contribute to the efficiency of the system by heading to a nearby corner - within a couple of blocks - for their pick up and drop off, whether you’re sharing a ride or booking a private Via-cle. This is how we are able to pick up multiple passengers without adding a significant amount of time to each rider’s journey. It saves you time, and at our low rates, it saves you money!
