- What measures is Safe Ride taking against COVID-19?
- My driver was great! How can I thank them?
- I think I left something in the car. Is there a lost and found?
- My phone died! Is my ride canceled?
- How do I reset my password?
- I'm not receiving my temporary password.
- I had an issue with a ride. how do I let you know?
- Why is my place pin in the middle of the ocean?
- Can I change my destination once I'm in the car?
- Why didn't I receive my referral credit yet?
Why did I get charged a No Show fee?
In light of the current situation, we’re temporarily suspending our Via Chicago service. We hope you’re staying healthy and safe.
Via is a shared service, so to keep things fair to the members already on board, our driver partners will wait about 1 minute for each rider. At that point, we'll try to get in touch with you, but if after a minute you're not at the car, we'll have to move on and you may be assessed a $3 "No Show" fee.
If you ever have trouble locating your ride, you can give your driver a call using the green phone icon in the app. You can also send a chat to our Live Support team by clicking "Get Help" here: https://via.app.link.
We'll do our best to get you on board!
- What measures is Safe Ride taking against COVID-19?
- My driver was great! How can I thank them?
- I think I left something in the car. Is there a lost and found?
- My phone died! Is my ride canceled?
- How do I reset my password?
- I'm not receiving my temporary password.
- I had an issue with a ride. how do I let you know?
- Why is my place pin in the middle of the ocean?
- Can I change my destination once I'm in the car?
- Why didn't I receive my referral credit yet?
Why did I get charged a No Show fee?
In light of the current situation, we’re temporarily suspending our Via Chicago service. We hope you’re staying healthy and safe.
Via is a shared service, so to keep things fair to the members already on board, our driver partners will wait about 1 minute for each rider. At that point, we'll try to get in touch with you, but if after a minute you're not at the car, we'll have to move on and you may be assessed a $3 "No Show" fee.
If you ever have trouble locating your ride, you can give your driver a call using the green phone icon in the app. You can also send a chat to our Live Support team by clicking "Get Help" here: https://via.app.link.
We'll do our best to get you on board!
