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Why did I get charged a No Show fee?

Via is a shared service, so to keep things fair to the members already on board, our driver partners will wait about 1 minute for each rider. At that point, we'll try to get in touch with you, but if after a minute you're not at the car, we'll have to move on and you may be assessed a $3 "No Show" fee.

If you ever have trouble locating your ride, you can give your driver a call using the green phone icon in the app. You can also send a chat to our Live Support team by clicking "Get Help" here: https://via.app.link.

We'll do our best to get you on board!

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Common Questions

Why did I get charged a No Show fee?

Via is a shared service, so to keep things fair to the members already on board, our driver partners will wait about 1 minute for each rider. At that point, we'll try to get in touch with you, but if after a minute you're not at the car, we'll have to move on and you may be assessed a $3 "No Show" fee.

If you ever have trouble locating your ride, you can give your driver a call using the green phone icon in the app. You can also send a chat to our Live Support team by clicking "Get Help" here: https://via.app.link.

We'll do our best to get you on board!

Was this article helpful?
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