DC

 

What can we help you with?

Why did I get charged a No Show fee?

Via is a shared service, so to keep things fair to the members already on board, our driver partners will wait about 1 minute for each rider. At that point, we'll try to get in touch with you, but if after a minute you're not at the car, we'll have to move on and you may be assessed a $3 "No Show" fee.

If you ever have trouble locating your ride, you can give your driver a call using the green phone icon in the app. You can also send a quick text message to our Live Support Team by replying to the text message we sent you about your vehicle's arrival.

We'll do our best to get you on board!

Was this article helpful?
Common Questions

Why did I get charged a No Show fee?

Via is a shared service, so to keep things fair to the members already on board, our driver partners will wait about 1 minute for each rider. At that point, we'll try to get in touch with you, but if after a minute you're not at the car, we'll have to move on and you may be assessed a $3 "No Show" fee.

If you ever have trouble locating your ride, you can give your driver a call using the green phone icon in the app. You can also send a quick text message to our Live Support Team by replying to the text message we sent you about your vehicle's arrival.

We'll do our best to get you on board!

Was this article helpful?
Support

Can't find what you're looking for?

Contact Via Support