- Can service animals or pets ride with me?
- The Four Rules of Via
- Can I smoke or use an electronic cigarette in my Via?
- Can I eat in the vehicle?
- Can my child ride with Via?
- Can Via deliver a package for me?
- I was charged a cleaning/damage fee - what is this?
- Can I bring luggage/personal items in my Via?
- Zero Tolerance Policy
- Anti-Discrimination Policy
The Four Rules of Via
In light of the current situation, we’re temporarily suspending our Via Chicago service. We hope you’re staying healthy and safe.
Since Via is a shared service we ask all members to obey our Four Simple Rules.
Be ready and waiting
Get to your pickup corner before your Via-cle arrives.
Avoid phone calls
Limit phone calls to emergencies or quick logistics during shared rides.
Don't eat or drink
Help us keep the Via-cles clean.
Be Considerate
Treat your fellow members and drivers with respect.
Via Policies
- Can service animals or pets ride with me?
- The Four Rules of Via
- Can I smoke or use an electronic cigarette in my Via?
- Can I eat in the vehicle?
- Can my child ride with Via?
- Can Via deliver a package for me?
- I was charged a cleaning/damage fee - what is this?
- Can I bring luggage/personal items in my Via?
- Zero Tolerance Policy
- Anti-Discrimination Policy
The Four Rules of Via
In light of the current situation, we’re temporarily suspending our Via Chicago service. We hope you’re staying healthy and safe.
Since Via is a shared service we ask all members to obey our Four Simple Rules.
Be ready and waiting
Get to your pickup corner before your Via-cle arrives.
Avoid phone calls
Limit phone calls to emergencies or quick logistics during shared rides.
Don't eat or drink
Help us keep the Via-cles clean.
Be Considerate
Treat your fellow members and drivers with respect.
