- Can service animals or pets ride with me?
- The Four Rules of Via
- Can I smoke or use an electronic cigarette in my Via?
- Can I eat in the vehicle?
- Can my child ride with Via?
- Can Via deliver a package for me?
- I was charged a cleaning/damage fee - what is this?
- Can I bring luggage/personal items in my Via?
- Zero Tolerance Policy
- Anti-Discrimination Policy
Zero Tolerance Policy
In light of the current situation, we’re temporarily suspending our Via Chicago service. We hope you’re staying healthy and safe.
Via has a strict Zero Tolerance policy. We do not tolerate the use of drugs or alcohol by drivers on the Via service platform nor do we tolerate inappropriate behavior by drivers towards passengers. If you believe that your driver may be under the influence of drugs or alcohol, if your driver is behaving in a manner that you consider inappropriate or that makes you feel uncomfortable or unsafe, or if your driver engages in conduct which could be considered unlawful or illegal, please ask the driver to terminate the trip immediately. If you feel that you are in imminent danger, please contact the police directly by calling 911. After the ride has concluded, please provide feedback using the Via app, send a chat by clicking "Get Help" here: https://via.app.link, or email us here to report the issue.
If you believe you have been a victim of Sexual Harassment in Chicago, don’t ignore it - take action!
Call the Chicago Commission on Human Relations at (312) 744-4111, or stop by our offices at 740 N. Sedgwick, 4th floor for information about filing a complaint. You may also visit our website at www.cityofchicago.org/humanrelations, our Facebook page or email us at cchr@cityofchicago.org.
- Can service animals or pets ride with me?
- The Four Rules of Via
- Can I smoke or use an electronic cigarette in my Via?
- Can I eat in the vehicle?
- Can my child ride with Via?
- Can Via deliver a package for me?
- I was charged a cleaning/damage fee - what is this?
- Can I bring luggage/personal items in my Via?
- Zero Tolerance Policy
- Anti-Discrimination Policy
Zero Tolerance Policy
In light of the current situation, we’re temporarily suspending our Via Chicago service. We hope you’re staying healthy and safe.
Via has a strict Zero Tolerance policy. We do not tolerate the use of drugs or alcohol by drivers on the Via service platform nor do we tolerate inappropriate behavior by drivers towards passengers. If you believe that your driver may be under the influence of drugs or alcohol, if your driver is behaving in a manner that you consider inappropriate or that makes you feel uncomfortable or unsafe, or if your driver engages in conduct which could be considered unlawful or illegal, please ask the driver to terminate the trip immediately. If you feel that you are in imminent danger, please contact the police directly by calling 911. After the ride has concluded, please provide feedback using the Via app, send a chat by clicking "Get Help" here: https://via.app.link, or email us here to report the issue.
If you believe you have been a victim of Sexual Harassment in Chicago, don’t ignore it - take action!
Call the Chicago Commission on Human Relations at (312) 744-4111, or stop by our offices at 740 N. Sedgwick, 4th floor for information about filing a complaint. You may also visit our website at www.cityofchicago.org/humanrelations, our Facebook page or email us at cchr@cityofchicago.org.
