- Can service animals or pets ride with me?
- The Four Rules of Via
- Can I smoke or use an electronic cigarette in my Via?
- Can I eat in the vehicle?
- Can my child ride with Via?
- Can Via deliver a package for me?
- I was charged a cleaning/damage fee - what is this?
- Can I bring luggage/personal items in my Via?
- Zero Tolerance Policy
- Anti-Discrimination Policy
Chicago TNP Policies
Some Via trips in Chicago are Transportation Network Provider (TNP) trips. TNPs facilitate rides between passengers and private drivers using their own personal vehicles. Each TNP is required to maintain an insurance policy providing a minimum of $1,000,000 per-incident coverage for accidents involving vehicles and drivers while they are providing TNP services.
To report a concern or problem with a TNP trip, you can email Via Support or reply to your receipt. You may also register a complaint or concern with the City of Chicago by calling 311 (local) or 312-744-5000 (non-local), or by emailing BACPPV@cityofchicago.org.
Chicago TNP Insurance Certificates are displayed below.
- Can service animals or pets ride with me?
- The Four Rules of Via
- Can I smoke or use an electronic cigarette in my Via?
- Can I eat in the vehicle?
- Can my child ride with Via?
- Can Via deliver a package for me?
- I was charged a cleaning/damage fee - what is this?
- Can I bring luggage/personal items in my Via?
- Zero Tolerance Policy
- Anti-Discrimination Policy
Chicago TNP Policies
Some Via trips in Chicago are Transportation Network Provider (TNP) trips. TNPs facilitate rides between passengers and private drivers using their own personal vehicles. Each TNP is required to maintain an insurance policy providing a minimum of $1,000,000 per-incident coverage for accidents involving vehicles and drivers while they are providing TNP services.
To report a concern or problem with a TNP trip, you can email Via Support or reply to your receipt. You may also register a complaint or concern with the City of Chicago by calling 311 (local) or 312-744-5000 (non-local), or by emailing BACPPV@cityofchicago.org.
Chicago TNP Insurance Certificates are displayed below.
