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How do I reset my password?

Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.

When logging in, first make sure you are using the exact e-mail address that you used to open your Via account. To reset your password, first open the app and select "Log me in." In the password box, press "Forgot your password?"

Screen_Shot_2019-01-30_at_5.42.47_PM.png

On this screen enter your phone number and press "Send"

Screen_Shot_2019-01-30_at_5.44.02_PM.png

Once you receive the password by text, you can go back into the app and log in with the password we sent you. Once logged in, you can change the password to one of your liking.

Click on the "Menu" icon in the top left and then on your user profile (where your name and number are displayed) - this will take you to edit your profile. Click on the "Password" field:

Screen_Shot_2019-01-30_at_5.45.22_PM.png

On this screen you will enter the current password (the one from the text message), and then enter a new password of your choice - then click "Save."

Screen_Shot_2019-01-30_at_5.48.54_PM.png

If you need further assistance, don't hesitate to e-mail us here.

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Common Questions

How do I reset my password?

Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.

When logging in, first make sure you are using the exact e-mail address that you used to open your Via account. To reset your password, first open the app and select "Log me in." In the password box, press "Forgot your password?"

Screen_Shot_2019-01-30_at_5.42.47_PM.png

On this screen enter your phone number and press "Send"

Screen_Shot_2019-01-30_at_5.44.02_PM.png

Once you receive the password by text, you can go back into the app and log in with the password we sent you. Once logged in, you can change the password to one of your liking.

Click on the "Menu" icon in the top left and then on your user profile (where your name and number are displayed) - this will take you to edit your profile. Click on the "Password" field:

Screen_Shot_2019-01-30_at_5.45.22_PM.png

On this screen you will enter the current password (the one from the text message), and then enter a new password of your choice - then click "Save."

Screen_Shot_2019-01-30_at_5.48.54_PM.png

If you need further assistance, don't hesitate to e-mail us here.

Was this article helpful?
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