- Why is my account inactive?
- My driver was great! How do I thank them?
- How do I retrieve something I left in a Via?
- How do I reset my password?
- I'm not receiving my temporary password.
- I had an issue with my ride. How can I let you know?
- Why is my place-pin in the middle of the ocean?
- Can I change my destination once I'm in the car?
- Why don't I always get pickup up or dropped off exactly where I request?
- Where can I see my past rides and purchases?
I'm not receiving my temporary password.
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
We’re sorry for the hassle! Please email us via the contact form or at support-dc@ridewithvia.com, and we can reset your password for you manually.
Common Questions
- Why is my account inactive?
- My driver was great! How do I thank them?
- How do I retrieve something I left in a Via?
- How do I reset my password?
- I'm not receiving my temporary password.
- I had an issue with my ride. How can I let you know?
- Why is my place-pin in the middle of the ocean?
- Can I change my destination once I'm in the car?
- Why don't I always get pickup up or dropped off exactly where I request?
- Where can I see my past rides and purchases?
I'm not receiving my temporary password.
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
We’re sorry for the hassle! Please email us via the contact form or at support-dc@ridewithvia.com, and we can reset your password for you manually.
