- Why is my account inactive?
- My driver was great! How do I thank them?
- How do I retrieve something I left in a Via?
- How do I reset my password?
- I'm not receiving my temporary password.
- I had an issue with my ride. How can I let you know?
- Why is my place-pin in the middle of the ocean?
- Can I change my destination once I'm in the car?
- Why don't I always get pickup up or dropped off exactly where I request?
- Where can I see my past rides and purchases?
Why is my place-pin in the middle of the ocean?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
We’re not quite ready to pilot Via’s shared submarine service, so your map definitely shouldn’t be defaulting to a strange location. Please make sure that Location Services are enabled for the Via app on your phone (Settings - Privacy - Location Services), and that should bring you back to dry land STAT!
- Why is my account inactive?
- My driver was great! How do I thank them?
- How do I retrieve something I left in a Via?
- How do I reset my password?
- I'm not receiving my temporary password.
- I had an issue with my ride. How can I let you know?
- Why is my place-pin in the middle of the ocean?
- Can I change my destination once I'm in the car?
- Why don't I always get pickup up or dropped off exactly where I request?
- Where can I see my past rides and purchases?
Why is my place-pin in the middle of the ocean?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
We’re not quite ready to pilot Via’s shared submarine service, so your map definitely shouldn’t be defaulting to a strange location. Please make sure that Location Services are enabled for the Via app on your phone (Settings - Privacy - Location Services), and that should bring you back to dry land STAT!
