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I'm not receiving the SMS to verify my account!


We are so sorry for the trouble there! For our member’s security, we require that all users verify their phone number in order to create an account with Via. If you are attempting to sign up and are not receiving the SMS verification code first head back to the sign-up screen and be sure to check your full phone number including the country code to ensure it matches the current device you are using to sign up. If you are still experiencing any troubles with sign up please reach out to us at support-dc@ridewithvia.com

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Common Questions

I'm not receiving the SMS to verify my account!


We are so sorry for the trouble there! For our member’s security, we require that all users verify their phone number in order to create an account with Via. If you are attempting to sign up and are not receiving the SMS verification code first head back to the sign-up screen and be sure to check your full phone number including the country code to ensure it matches the current device you are using to sign up. If you are still experiencing any troubles with sign up please reach out to us at support-dc@ridewithvia.com

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