- Can service animals or pets ride with me?
- The Four Rules of Via
- Can my child ride with Via?
- Can I smoke or use an electronic cigarette in my Via?
- Can I eat in the vehicle?
- Can Via deliver a package for me?
- I was charged a cleaning fee - what is this?
- Can I use my phone while in a Via?
- Zero Tolerance Policy
- Anti-Discrimination Policy
Accessible Vehicle Dispatch
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
If you need a wheelchair accessible vehicle, please make sure to toggle on the "Wheelchair Accessible" option in your account profile. You will then be matched with a wheelchair accessible vehicle for your ride.
No Accessible Vehicles Available?
At Via, we always want to provide you with the best service that fits your needs. Whether you require accessible transportation or not, we occasionally do not have a vehicle available. In DC and Virginia, there are multiple local accessible vehicle dispatch services that can assist you when Via does not have a vehicle available. Please find here a list of local providers.
Services in DC:
Services in Virginia:
- Can service animals or pets ride with me?
- The Four Rules of Via
- Can my child ride with Via?
- Can I smoke or use an electronic cigarette in my Via?
- Can I eat in the vehicle?
- Can Via deliver a package for me?
- I was charged a cleaning fee - what is this?
- Can I use my phone while in a Via?
- Zero Tolerance Policy
- Anti-Discrimination Policy
Accessible Vehicle Dispatch
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
If you need a wheelchair accessible vehicle, please make sure to toggle on the "Wheelchair Accessible" option in your account profile. You will then be matched with a wheelchair accessible vehicle for your ride.
No Accessible Vehicles Available?
At Via, we always want to provide you with the best service that fits your needs. Whether you require accessible transportation or not, we occasionally do not have a vehicle available. In DC and Virginia, there are multiple local accessible vehicle dispatch services that can assist you when Via does not have a vehicle available. Please find here a list of local providers.
Services in DC:
Services in Virginia:
