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Accessible Vehicle Dispatch

"Access" mode in the Via app

The Via app allows passengers who require wheelchair accessible vehicles to enable "Access" mode. When "Access" mode is enabled, vehicles that are specially outfitted to accommodate wheelchairs will be dispatched in lieu of a standard Via vehicle.

In markets where those vehicles are not yet available, information regarding local services will be sent directly to the passenger when "Access" mode is enabled.

To enter "Access" mode:

  1. Tap on your Menu - Promo Code
  2. Enter code "ViaACCESS"

Accessible vehicle dispatch service in DC:

DC Taxi App - for iOS and Android

No Accessible Vehicles Available?

At Via, we always want to provide you with the best service that fits your needs. In DC and Virginia, there are multiple local accessible vehicle dispatch services that can assist you when Via does not have a vehicle available. Please find here a list of local providers.

Services in DC:

Royal Taxi
Yellow Paratransit

Services in Virginia:

Red Top Cab
Blue Top Cab

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Via Policies

Accessible Vehicle Dispatch

"Access" mode in the Via app

The Via app allows passengers who require wheelchair accessible vehicles to enable "Access" mode. When "Access" mode is enabled, vehicles that are specially outfitted to accommodate wheelchairs will be dispatched in lieu of a standard Via vehicle.

In markets where those vehicles are not yet available, information regarding local services will be sent directly to the passenger when "Access" mode is enabled.

To enter "Access" mode:

  1. Tap on your Menu - Promo Code
  2. Enter code "ViaACCESS"

Accessible vehicle dispatch service in DC:

DC Taxi App - for iOS and Android

No Accessible Vehicles Available?

At Via, we always want to provide you with the best service that fits your needs. In DC and Virginia, there are multiple local accessible vehicle dispatch services that can assist you when Via does not have a vehicle available. Please find here a list of local providers.

Services in DC:

Royal Taxi
Yellow Paratransit

Services in Virginia:

Red Top Cab
Blue Top Cab

Was this article helpful?
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