"Access" mode in the Via app
The Via app allows passengers who require wheelchair accessible vehicles to enable "Access" mode. In certain markets, when "Access" mode is enabled, vehicles that are specially outfitted to accommodate wheelchairs will be dispatched in lieu of a standard Via vehicle. In markets where those vehicles are not yet available, or at times when those vehicles are not available to meet passenger demand, information regarding local services will be sent directly to the passenger when "Access" mode is enabled.
To enter "Access" mode:
- Tap on your Menu - Promo Code
- Enter code "ViaACCESS"
Accessibly vehicle dispatch service in DC: