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Accessible Vehicle Dispatch

"Access" mode in the Via app

The Via app allows passengers who require wheelchair accessible vehicles to enable "Access" mode. When "Access" mode is enabled, vehicles that are specially outfitted to accommodate wheelchairs will be dispatched in lieu of a standard Via vehicle.

In markets where those vehicles are not yet available, information regarding local services will be sent directly to the passenger when "Access" mode is enabled.

To enter "Access" mode:

  1. Tap on your Menu - Promo Code
  2. Enter code "ViaACCESS"

Accessibly vehicle dispatch service in DC:

DC Taxi App - for iOS and Android

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Via Policies

Accessible Vehicle Dispatch

"Access" mode in the Via app

The Via app allows passengers who require wheelchair accessible vehicles to enable "Access" mode. When "Access" mode is enabled, vehicles that are specially outfitted to accommodate wheelchairs will be dispatched in lieu of a standard Via vehicle.

In markets where those vehicles are not yet available, information regarding local services will be sent directly to the passenger when "Access" mode is enabled.

To enter "Access" mode:

  1. Tap on your Menu - Promo Code
  2. Enter code "ViaACCESS"

Accessibly vehicle dispatch service in DC:

DC Taxi App - for iOS and Android

Was this article helpful?
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