- Can service animals or pets ride with me?
- The Four Rules of Via
- Can my child ride with Via?
- Can I smoke or use an electronic cigarette in my Via?
- Can I eat in the vehicle?
- Can Via deliver a package for me?
- I was charged a cleaning fee - what is this?
- Can I use my phone while in a Via?
- Zero Tolerance Policy
- Anti-Discrimination Policy
I was charged a cleaning fee - what is this?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
Our drivers work hard to maintain their vehicles and take pride in their cleanliness. A cleaning fee for damage to the interior or exterior of the vehicle incurred as a result of events such as vomiting or pet accidents may be assessed and charged when applicable. In most cases, this fee will be $100 – $200, but the exact amount will depend on the extent of the damage. Via will always notify members when such a charge is necessary.
- Can service animals or pets ride with me?
- The Four Rules of Via
- Can my child ride with Via?
- Can I smoke or use an electronic cigarette in my Via?
- Can I eat in the vehicle?
- Can Via deliver a package for me?
- I was charged a cleaning fee - what is this?
- Can I use my phone while in a Via?
- Zero Tolerance Policy
- Anti-Discrimination Policy
I was charged a cleaning fee - what is this?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
Our drivers work hard to maintain their vehicles and take pride in their cleanliness. A cleaning fee for damage to the interior or exterior of the vehicle incurred as a result of events such as vomiting or pet accidents may be assessed and charged when applicable. In most cases, this fee will be $100 – $200, but the exact amount will depend on the extent of the damage. Via will always notify members when such a charge is necessary.
