- How do I book a ride?
- How much does a ride cost?
- Where do I wait for my Via?
- How do I know when my Via will arrive?
- Can I request a specific time for my pickup?
- What do Via vehicles look like?
- How do I know which car is mine?
- What is the ViaPass?
- Can I buy a Via gift card?
- How old do I have to be to use Via?
How do I pay for a ride?
The best way to pay for Via is to buy Ride Credit or a ViaPass in the app. Before you ride, head to the app menu, choose "Ride Credit," and select how much you'd like to buy. Each time you take a ride, we'll simply deduct the cost of your ride from your remaining credit. If you have less credit remaining than a full ride fare, we'll deduct any remaining credit and charge the rest of the fare directly to your card on file. You can also enable our auto-refill feature and ensure you never pay more than the pre-paid rate per ride again! Each time your balance falls below $10, this authorizes the automatic purchase of Ride Credit in the amount of your most recent Ride Credit purchase
You can also purchase an unlimited weekly or monthly ViaPass under "Menu" - "ViaPass" in the app.
We also accept Google Pay for payment. We do not accept cash payment, PayPal, or pre-paid debit cards
- How do I book a ride?
- How much does a ride cost?
- Where do I wait for my Via?
- How do I know when my Via will arrive?
- Can I request a specific time for my pickup?
- What do Via vehicles look like?
- How do I know which car is mine?
- What is the ViaPass?
- Can I buy a Via gift card?
- How old do I have to be to use Via?
How do I pay for a ride?
The best way to pay for Via is to buy Ride Credit or a ViaPass in the app. Before you ride, head to the app menu, choose "Ride Credit," and select how much you'd like to buy. Each time you take a ride, we'll simply deduct the cost of your ride from your remaining credit. If you have less credit remaining than a full ride fare, we'll deduct any remaining credit and charge the rest of the fare directly to your card on file. You can also enable our auto-refill feature and ensure you never pay more than the pre-paid rate per ride again! Each time your balance falls below $10, this authorizes the automatic purchase of Ride Credit in the amount of your most recent Ride Credit purchase
You can also purchase an unlimited weekly or monthly ViaPass under "Menu" - "ViaPass" in the app.
We also accept Google Pay for payment. We do not accept cash payment, PayPal, or pre-paid debit cards
