- How do I book a ride?
- How much does a ride cost?
- Where do I wait for my Via?
- How do I know when my Via will arrive?
- Can I request a specific time for my pickup?
- What do Via vehicles look like?
- How do I know which car is mine?
- What is the ViaPass?
- Can I buy a Via gift card?
- How old do I have to be to use Via?
How do I pay for a ride?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
The best way to pay for Via is to buy Ride Credit or a ViaPass in the app. Before you ride, head to the app menu, choose "Ride Credit," and select how much you'd like to buy. Each time you take a ride, we'll simply deduct the cost of your ride from your remaining credit. If you have less credit remaining than a full ride fare, we'll deduct any remaining credit and charge the rest of the fare directly to your card on file. You can also enable our auto-refill feature and ensure you never pay more than the pre-paid rate per ride again! Each time your balance falls below $10, this authorizes the automatic purchase of Ride Credit in the amount of your most recent Ride Credit purchase
You can also purchase an unlimited weekly or monthly ViaPass under "Menu" - "ViaPass" in the app.
We also accept Google Pay for payment. We do not accept cash payment, PayPal, or pre-paid debit cards
- How do I book a ride?
- How much does a ride cost?
- Where do I wait for my Via?
- How do I know when my Via will arrive?
- Can I request a specific time for my pickup?
- What do Via vehicles look like?
- How do I know which car is mine?
- What is the ViaPass?
- Can I buy a Via gift card?
- How old do I have to be to use Via?
How do I pay for a ride?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
The best way to pay for Via is to buy Ride Credit or a ViaPass in the app. Before you ride, head to the app menu, choose "Ride Credit," and select how much you'd like to buy. Each time you take a ride, we'll simply deduct the cost of your ride from your remaining credit. If you have less credit remaining than a full ride fare, we'll deduct any remaining credit and charge the rest of the fare directly to your card on file. You can also enable our auto-refill feature and ensure you never pay more than the pre-paid rate per ride again! Each time your balance falls below $10, this authorizes the automatic purchase of Ride Credit in the amount of your most recent Ride Credit purchase
You can also purchase an unlimited weekly or monthly ViaPass under "Menu" - "ViaPass" in the app.
We also accept Google Pay for payment. We do not accept cash payment, PayPal, or pre-paid debit cards
