- Why is my account inactive?
- My driver was great! How do I thank them?
- How do I retrieve something I left in a Via?
- How do I reset my password?
- I'm not receiving my temporary password.
- I had an issue with my ride. How can I let you know?
- Why is my place-pin in the middle of the ocean?
- Can I change my destination once I'm in the car?
- Why don't I always get pickup up or dropped off exactly where I request?
- Where can I see my past rides and purchases?
How do I retrieve something I left in a Via?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
We’ve all been there, and we feel for ya! As soon as you realize an item is missing, please let us know by e-mailing support-dc@ridewithvia.com, and we’ll put you in touch with your driver to track it down!
Common Questions
- Why is my account inactive?
- My driver was great! How do I thank them?
- How do I retrieve something I left in a Via?
- How do I reset my password?
- I'm not receiving my temporary password.
- I had an issue with my ride. How can I let you know?
- Why is my place-pin in the middle of the ocean?
- Can I change my destination once I'm in the car?
- Why don't I always get pickup up or dropped off exactly where I request?
- Where can I see my past rides and purchases?
How do I retrieve something I left in a Via?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
We’ve all been there, and we feel for ya! As soon as you realize an item is missing, please let us know by e-mailing support-dc@ridewithvia.com, and we’ll put you in touch with your driver to track it down!
