- Why is my account inactive?
- My driver was great! How do I thank them?
- How do I retrieve something I left in a Via?
- How do I reset my password?
- I'm not receiving my temporary password.
- I had an issue with my ride. How can I let you know?
- Can I change my destination once I'm in the car?
- Why don't I always get pickup up or dropped off exactly where I request?
- Where can I see my past rides and purchases?
- My driver left without me!
I had an issue with my ride. How can I let you know?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
Oh dear! We’re sorry to hear that there was a problem with your ride. Please let us know what went wrong either by filling out the feedback screen in the app after your ride or by emailing us using the form on this site or at support@ridewithvia.com.
Common Questions
- Why is my account inactive?
- My driver was great! How do I thank them?
- How do I retrieve something I left in a Via?
- How do I reset my password?
- I'm not receiving my temporary password.
- I had an issue with my ride. How can I let you know?
- Can I change my destination once I'm in the car?
- Why don't I always get pickup up or dropped off exactly where I request?
- Where can I see my past rides and purchases?
- My driver left without me!
I had an issue with my ride. How can I let you know?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
Oh dear! We’re sorry to hear that there was a problem with your ride. Please let us know what went wrong either by filling out the feedback screen in the app after your ride or by emailing us using the form on this site or at support@ridewithvia.com.
