- Why is my account inactive?
- My driver was great! How do I thank them?
- How do I retrieve something I left in a Via?
- How do I reset my password?
- I'm not receiving my temporary password.
- I had an issue with my ride. How can I let you know?
- Why is my place-pin in the middle of the ocean?
- Can I change my destination once I'm in the car?
- Why don't I always get pickup up or dropped off exactly where I request?
- Where can I see my past rides and purchases?
My driver left without me!
Oh no! We're sorry we didn't get you on board! If you were marked as a "No Show" and you still need a ride, please re-book directly in your app, and when you have a moment, send an email to support-dc@ridewithvia.com so we can look into what went wrong. If your app is indicating that you were picked up, please send us a chat (by clicking "Get Help" here: https://via.app.link) so we can cancel that ride and make sure you are able to re-book!
- Why is my account inactive?
- My driver was great! How do I thank them?
- How do I retrieve something I left in a Via?
- How do I reset my password?
- I'm not receiving my temporary password.
- I had an issue with my ride. How can I let you know?
- Why is my place-pin in the middle of the ocean?
- Can I change my destination once I'm in the car?
- Why don't I always get pickup up or dropped off exactly where I request?
- Where can I see my past rides and purchases?
My driver left without me!
Oh no! We're sorry we didn't get you on board! If you were marked as a "No Show" and you still need a ride, please re-book directly in your app, and when you have a moment, send an email to support-dc@ridewithvia.com so we can look into what went wrong. If your app is indicating that you were picked up, please send us a chat (by clicking "Get Help" here: https://via.app.link) so we can cancel that ride and make sure you are able to re-book!
