- Why is my account inactive?
- My driver was great! How do I thank them?
- How do I retrieve something I left in a Via?
- How do I reset my password?
- I'm not receiving my temporary password.
- I had an issue with my ride. How can I let you know?
- Why is my place-pin in the middle of the ocean?
- Can I change my destination once I'm in the car?
- Why don't I always get pickup up or dropped off exactly where I request?
- Where can I see my past rides and purchases?
My driver left without me!
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
Oh no! We're sorry we didn't get you on board! If you were marked as a "No Show" and you still need a ride, please re-book directly in your app, and when you have a moment, send an email to support-dc@ridewithvia.com so we can look into what went wrong. If your app is indicating that you were picked up, please send us a chat (by clicking "Get Help" here: https://via.app.link) so we can cancel that ride and make sure you are able to re-book!
- Why is my account inactive?
- My driver was great! How do I thank them?
- How do I retrieve something I left in a Via?
- How do I reset my password?
- I'm not receiving my temporary password.
- I had an issue with my ride. How can I let you know?
- Why is my place-pin in the middle of the ocean?
- Can I change my destination once I'm in the car?
- Why don't I always get pickup up or dropped off exactly where I request?
- Where can I see my past rides and purchases?
My driver left without me!
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
Oh no! We're sorry we didn't get you on board! If you were marked as a "No Show" and you still need a ride, please re-book directly in your app, and when you have a moment, send an email to support-dc@ridewithvia.com so we can look into what went wrong. If your app is indicating that you were picked up, please send us a chat (by clicking "Get Help" here: https://via.app.link) so we can cancel that ride and make sure you are able to re-book!
