- Why is my account inactive?
- My driver was great! How do I thank them?
- How do I retrieve something I left in a Via?
- How do I reset my password?
- I'm not receiving my temporary password.
- I had an issue with my ride. How can I let you know?
- Can I change my destination once I'm in the car?
- Why don't I always get pickup up or dropped off exactly where I request?
- Where can I see my past rides and purchases?
- My driver left without me!
Oops, I forgot to press +1!
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
Not to worry! Just send us a chat (by clicking "Get Help" here: https://via.app.link), and our Live Support Team will adjust it for you right away. Keep in mind, this may impact the cost of your ride.
Common Questions
- Why is my account inactive?
- My driver was great! How do I thank them?
- How do I retrieve something I left in a Via?
- How do I reset my password?
- I'm not receiving my temporary password.
- I had an issue with my ride. How can I let you know?
- Can I change my destination once I'm in the car?
- Why don't I always get pickup up or dropped off exactly where I request?
- Where can I see my past rides and purchases?
- My driver left without me!
Oops, I forgot to press +1!
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
Not to worry! Just send us a chat (by clicking "Get Help" here: https://via.app.link), and our Live Support Team will adjust it for you right away. Keep in mind, this may impact the cost of your ride.
