- Why is my account inactive?
- My driver was great! How do I thank them?
- How do I retrieve something I left in a Via?
- How do I reset my password?
- I'm not receiving my temporary password.
- I had an issue with my ride. How can I let you know?
- Can I change my destination once I'm in the car?
- Why don't I always get pickup up or dropped off exactly where I request?
- Where can I see my past rides and purchases?
- My driver left without me!
Why didn't I receive my referral discount yet?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
First of all, thank you for helping to spread the word about Via! If you haven’t received any discounted rides yet, check with the member you referred to make sure they signed up with your personal promo code. If they forgot to enter it, they can enter it later on by going into the "Menu" - "Promo Codes" section of the app.
If they’ve entered your code, it may be that they haven’t completed a ride yet. Ride discounts are only granted once the new rider completes their first ride, so get them in a Via ASAP!
If both those things check out and you still haven’t received any discounted rides, please shoot us an email at support-dc@ridewithvia.com and we’ll take a peek.
**Terms of Use: The intended purpose of Via referral codes is to be shared with friends, family, and on personal social media networks only with individuals known personally to the referring rider. Posting referral codes on commercial websites or coupon aggregator websites, including (but not limited to) RetailMeNot, Born to Coupon and CouponMate is strictly prohibited and will result in referral discounts being revoked at Via's discretion. Using a Via referral code to refer new accounts created by one same individual is also strictly prohibited and will also result in referral discounts being revoked at Via's discretion. In addition, Via reserves the right to revoke any referral discounts obtained for referrals of fraudulent accounts (including accounts set up with false personal or payment information), as determined by the Via system. Via reserves the right to change any codes which it determines have been compromised and issue a replacement code. Full terms here
- Why is my account inactive?
- My driver was great! How do I thank them?
- How do I retrieve something I left in a Via?
- How do I reset my password?
- I'm not receiving my temporary password.
- I had an issue with my ride. How can I let you know?
- Can I change my destination once I'm in the car?
- Why don't I always get pickup up or dropped off exactly where I request?
- Where can I see my past rides and purchases?
- My driver left without me!
Why didn't I receive my referral discount yet?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
First of all, thank you for helping to spread the word about Via! If you haven’t received any discounted rides yet, check with the member you referred to make sure they signed up with your personal promo code. If they forgot to enter it, they can enter it later on by going into the "Menu" - "Promo Codes" section of the app.
If they’ve entered your code, it may be that they haven’t completed a ride yet. Ride discounts are only granted once the new rider completes their first ride, so get them in a Via ASAP!
If both those things check out and you still haven’t received any discounted rides, please shoot us an email at support-dc@ridewithvia.com and we’ll take a peek.
**Terms of Use: The intended purpose of Via referral codes is to be shared with friends, family, and on personal social media networks only with individuals known personally to the referring rider. Posting referral codes on commercial websites or coupon aggregator websites, including (but not limited to) RetailMeNot, Born to Coupon and CouponMate is strictly prohibited and will result in referral discounts being revoked at Via's discretion. Using a Via referral code to refer new accounts created by one same individual is also strictly prohibited and will also result in referral discounts being revoked at Via's discretion. In addition, Via reserves the right to revoke any referral discounts obtained for referrals of fraudulent accounts (including accounts set up with false personal or payment information), as determined by the Via system. Via reserves the right to change any codes which it determines have been compromised and issue a replacement code. Full terms here
