- Why is my account inactive?
- My driver was great! How do I thank them?
- How do I retrieve something I left in a Via?
- How do I reset my password?
- I'm not receiving my temporary password.
- I had an issue with my ride. How can I let you know?
- Can I change my destination once I'm in the car?
- Why don't I always get pickup up or dropped off exactly where I request?
- Where can I see my past rides and purchases?
- My driver left without me!
Why do I see "Braintree" on my credit card statement?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
While most charges from Via will appear on your bank statement as "Via" or "Via Via," your charge card's bank will ultimately determine exactly how the charge appears on a statement.
Via uses Braintree, an online payment processor owned by PayPal, to process transactions. Numerous other businesses use Braintree as well, but the name of the store or merchant charging you will appear on your statement once the transaction is finalized by your bank, typically within 7 days.
You can find more information directly through Braintree here: https://www.braintreepayments.com/charge
- Why is my account inactive?
- My driver was great! How do I thank them?
- How do I retrieve something I left in a Via?
- How do I reset my password?
- I'm not receiving my temporary password.
- I had an issue with my ride. How can I let you know?
- Can I change my destination once I'm in the car?
- Why don't I always get pickup up or dropped off exactly where I request?
- Where can I see my past rides and purchases?
- My driver left without me!
Why do I see "Braintree" on my credit card statement?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
While most charges from Via will appear on your bank statement as "Via" or "Via Via," your charge card's bank will ultimately determine exactly how the charge appears on a statement.
Via uses Braintree, an online payment processor owned by PayPal, to process transactions. Numerous other businesses use Braintree as well, but the name of the store or merchant charging you will appear on your statement once the transaction is finalized by your bank, typically within 7 days.
You can find more information directly through Braintree here: https://www.braintreepayments.com/charge
