- Why is my account inactive?
- My driver was great! How do I thank them?
- How do I retrieve something I left in a Via?
- How do I reset my password?
- I'm not receiving my temporary password.
- I had an issue with my ride. How can I let you know?
- Why is my place-pin in the middle of the ocean?
- Can I change my destination once I'm in the car?
- Why don't I always get pickup up or dropped off exactly where I request?
- Where can I see my past rides and purchases?
How do I provide feedback to the Department of For-Hire Vehicles (DFHV)?
We are always available to help out with any feedback on a driver partner at support-dc@ridewithvia.com. If you wish to provide feedback to the Department of For-Hire Vehicles, you can do so here.
Common Questions
- Why is my account inactive?
- My driver was great! How do I thank them?
- How do I retrieve something I left in a Via?
- How do I reset my password?
- I'm not receiving my temporary password.
- I had an issue with my ride. How can I let you know?
- Why is my place-pin in the middle of the ocean?
- Can I change my destination once I'm in the car?
- Why don't I always get pickup up or dropped off exactly where I request?
- Where can I see my past rides and purchases?
How do I provide feedback to the Department of For-Hire Vehicles (DFHV)?
We are always available to help out with any feedback on a driver partner at support-dc@ridewithvia.com. If you wish to provide feedback to the Department of For-Hire Vehicles, you can do so here.
