- Why is my account inactive?
- My driver was great! How do I thank them?
- How do I retrieve something I left in a Via?
- How do I reset my password?
- I'm not receiving my temporary password.
- I had an issue with my ride. How can I let you know?
- Can I change my destination once I'm in the car?
- Why don't I always get pickup up or dropped off exactly where I request?
- Where can I see my past rides and purchases?
- My driver left without me!
How do I provide feedback to the Department of For-Hire Vehicles (DFHV)?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
We are always available to help out with any feedback on a driver partner at support-dc@ridewithvia.com. If you wish to provide feedback to the Department of For-Hire Vehicles, you can do so here.
Common Questions
- Why is my account inactive?
- My driver was great! How do I thank them?
- How do I retrieve something I left in a Via?
- How do I reset my password?
- I'm not receiving my temporary password.
- I had an issue with my ride. How can I let you know?
- Can I change my destination once I'm in the car?
- Why don't I always get pickup up or dropped off exactly where I request?
- Where can I see my past rides and purchases?
- My driver left without me!
How do I provide feedback to the Department of For-Hire Vehicles (DFHV)?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
We are always available to help out with any feedback on a driver partner at support-dc@ridewithvia.com. If you wish to provide feedback to the Department of For-Hire Vehicles, you can do so here.
