- Can service animals or pets ride with me?
- The Four Rules of Via
- Can my child ride with Via?
- Can I smoke or use an electronic cigarette in my Via?
- Can I eat in the vehicle?
- Can Via deliver a package for me?
- I was charged a cleaning fee - what is this?
- Can I use my phone while in a Via?
- Zero Tolerance Policy
- Anti-Discrimination Policy
Can my child ride with Via?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
Children are welcome in Via-cles!
Washington D.C. law requires that any child up to 16 years of age must be in a properly installed child safety seat or restrained in a seat belt. Children under 8 years of age must be properly seated in an installed infant, convertible (toddler) or booster child seat, according to the manufacturer's instructions. While our vehicles are not equipped with car seats, we strongly encourage all parents to bring a car seat or booster seat where appropriate, as driver partners are required to transport infants in a carseat.
Please note that all children, regardless of age, must be marked as an additional passenger when booking your ride. This requirement is due to vehicle capacity restrictions based on number of passengers. Each rider must be at least 13 years old to ride alone in a Via.
- Can service animals or pets ride with me?
- The Four Rules of Via
- Can my child ride with Via?
- Can I smoke or use an electronic cigarette in my Via?
- Can I eat in the vehicle?
- Can Via deliver a package for me?
- I was charged a cleaning fee - what is this?
- Can I use my phone while in a Via?
- Zero Tolerance Policy
- Anti-Discrimination Policy
Can my child ride with Via?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
Children are welcome in Via-cles!
Washington D.C. law requires that any child up to 16 years of age must be in a properly installed child safety seat or restrained in a seat belt. Children under 8 years of age must be properly seated in an installed infant, convertible (toddler) or booster child seat, according to the manufacturer's instructions. While our vehicles are not equipped with car seats, we strongly encourage all parents to bring a car seat or booster seat where appropriate, as driver partners are required to transport infants in a carseat.
Please note that all children, regardless of age, must be marked as an additional passenger when booking your ride. This requirement is due to vehicle capacity restrictions based on number of passengers. Each rider must be at least 13 years old to ride alone in a Via.
