- Can service animals or pets ride with me?
- The Four Rules of Via
- Can my child ride with Via?
- Can I smoke or use an electronic cigarette in my Via?
- Can I eat in the vehicle?
- Can Via deliver a package for me?
- I was charged a cleaning fee - what is this?
- Can I use my phone while in a Via?
- Zero Tolerance Policy
- Anti-Discrimination Policy
Are weapons prohibited in my Via?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
Via has a strict "No Weapons" policy. This means that if any driver partner or member possesses a weapon in a Via (including a firearm, a knife or another type of weapon), regardless of whether possession of such a weapon is legal or whether they have a lawful permit for that weapon, they will be removed from the service.
Help us make our shared community safer for all members and driver partners by refraining from bringing weapons of any kind when you ride with Via.
Via reserves sole judgment on what constitutes a "weapon." If you observed a weapon in a Via, please contact support-dc@ridewithvia.com immediately.
- Can service animals or pets ride with me?
- The Four Rules of Via
- Can my child ride with Via?
- Can I smoke or use an electronic cigarette in my Via?
- Can I eat in the vehicle?
- Can Via deliver a package for me?
- I was charged a cleaning fee - what is this?
- Can I use my phone while in a Via?
- Zero Tolerance Policy
- Anti-Discrimination Policy
Are weapons prohibited in my Via?
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
Via has a strict "No Weapons" policy. This means that if any driver partner or member possesses a weapon in a Via (including a firearm, a knife or another type of weapon), regardless of whether possession of such a weapon is legal or whether they have a lawful permit for that weapon, they will be removed from the service.
Help us make our shared community safer for all members and driver partners by refraining from bringing weapons of any kind when you ride with Via.
Via reserves sole judgment on what constitutes a "weapon." If you observed a weapon in a Via, please contact support-dc@ridewithvia.com immediately.
