- Can service animals or pets ride with me?
- The Four Rules of Via
- Can my child ride with Via?
- Can I smoke or use an electronic cigarette in my Via?
- Can I eat in the vehicle?
- Can Via deliver a package for me?
- I was charged a cleaning fee - what is this?
- Can I use my phone while in a Via?
- Zero Tolerance Policy
- Anti-Discrimination Policy
Safety and Driver Partner Policies
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
At Via, our top priority is your safety. We take many measures to make sure we’re working with the absolute best Driver Partners out there, and to make sure that your ride with a Via Driver Partner is safe, relaxing, and comfortable. These standards and best practices include the following:
Road Safety
All drivers are instructed to practice road safety by obeying all traffic laws, using a phone mount and ensuring their vehicle is in proper working condition. Our priority is to take you to your destination safely.
DMV and Background Checks
Every one of our drivers must complete a background check and meet local standards in order to drive on the Via platform. Learn more about our background check policies here.
Via has a strict Zero Tolerance policy. We do not tolerate the use of drugs or alcohol by drivers on the Via service platform nor do we tolerate inappropriate behavior by drivers towards passengers. If you believe that your driver may be under the influence of drugs or alcohol, if your driver is behaving in a manner that you consider inappropriate or that makes you feel uncomfortable or unsafe, or if your driver engages in conduct which could be considered unlawful or illegal, please ask the driver to terminate the trip immediately. If you feel that you are in imminent danger, please contact the police directly by calling 911. After the ride has concluded, please provide feedback using the Via app, or send us a chat (by clicking "Get Help" here: https://via.app.link), or email us at support@ridewithvia.com to report the issue.
Our Zero Tolerance Policy
Via has a strict policy toward physical violence, threatening behavior, and discriminatory behavior. If you believe that your driver may be under the influence of drugs or alcohol, if your driver is behaving in a manner that you consider inappropriate or that makes you feel uncomfortable or unsafe, or if your driver engages in conduct which could be considered unlawful or illegal, please ask the driver to terminate the trip immediately. If you feel that you are in imminent danger, please contact the police directly by calling 911. You can also reach us by sending a chat (by clicking "Get Help" here: https://via.app.link)or by emailing us at support@ridewithvia.com to report the issue.
Vehicle Standards and Insurance
We have high safety standards for vehicles on the Via platform. Via also has minimum vehicle age requirements, in DC or Virginia vehicles must be no older than the 2010 model year. Learn more about our requirements and accepted vehicles here. Additionally, we never hope to need it, but we help provide the utmost precautionary measures for our drivers with commercial auto liability insurance. Learn more here.
- Can service animals or pets ride with me?
- The Four Rules of Via
- Can my child ride with Via?
- Can I smoke or use an electronic cigarette in my Via?
- Can I eat in the vehicle?
- Can Via deliver a package for me?
- I was charged a cleaning fee - what is this?
- Can I use my phone while in a Via?
- Zero Tolerance Policy
- Anti-Discrimination Policy
Safety and Driver Partner Policies
Via is no longer providing rides in Washington, DC. If you have any questions, please see our FAQ page here.
At Via, our top priority is your safety. We take many measures to make sure we’re working with the absolute best Driver Partners out there, and to make sure that your ride with a Via Driver Partner is safe, relaxing, and comfortable. These standards and best practices include the following:
Road Safety
All drivers are instructed to practice road safety by obeying all traffic laws, using a phone mount and ensuring their vehicle is in proper working condition. Our priority is to take you to your destination safely.
DMV and Background Checks
Every one of our drivers must complete a background check and meet local standards in order to drive on the Via platform. Learn more about our background check policies here.
Via has a strict Zero Tolerance policy. We do not tolerate the use of drugs or alcohol by drivers on the Via service platform nor do we tolerate inappropriate behavior by drivers towards passengers. If you believe that your driver may be under the influence of drugs or alcohol, if your driver is behaving in a manner that you consider inappropriate or that makes you feel uncomfortable or unsafe, or if your driver engages in conduct which could be considered unlawful or illegal, please ask the driver to terminate the trip immediately. If you feel that you are in imminent danger, please contact the police directly by calling 911. After the ride has concluded, please provide feedback using the Via app, or send us a chat (by clicking "Get Help" here: https://via.app.link), or email us at support@ridewithvia.com to report the issue.
Our Zero Tolerance Policy
Via has a strict policy toward physical violence, threatening behavior, and discriminatory behavior. If you believe that your driver may be under the influence of drugs or alcohol, if your driver is behaving in a manner that you consider inappropriate or that makes you feel uncomfortable or unsafe, or if your driver engages in conduct which could be considered unlawful or illegal, please ask the driver to terminate the trip immediately. If you feel that you are in imminent danger, please contact the police directly by calling 911. You can also reach us by sending a chat (by clicking "Get Help" here: https://via.app.link)or by emailing us at support@ridewithvia.com to report the issue.
Vehicle Standards and Insurance
We have high safety standards for vehicles on the Via platform. Via also has minimum vehicle age requirements, in DC or Virginia vehicles must be no older than the 2010 model year. Learn more about our requirements and accepted vehicles here. Additionally, we never hope to need it, but we help provide the utmost precautionary measures for our drivers with commercial auto liability insurance. Learn more here.
