- I am a wheelchair passenger. Do you have vehicles that can accommodate me?
- Can service animals or pets ride with me?
- The Four Rules of Via
- Can my child ride with Via?
- Can I smoke or use an electronic cigarette in my Via?
- Can I eat in the vehicle?
- I was charged a cleaning/damage fee - what is this?
- Can I use my phone while in a Via?
- Zero Tolerance Policy
- Anti-Discrimination Policy
Anti-Discrimination Policy
Via is no longer providing rides in New York City. If you have any questions, please see our FAQ page here.
We do not tolerate discrimination of any kind against riders or Driver Partners on the basis of race, national origin, religion, gender, physical or mental disability, age, gender identity, sexual orientation, or any other characteristic protected under applicable law. Driver Partners may not discriminate against a rider on the basis of their points of departure or destination. Additionally, we do not tolerate discrimination of any kind against service animals. Riders or Driver Partners who violate these anti-discrimination policies may be restricted from accessing the service. If you believe that you have been subject to discrimination by a rider or Driver Partner, please provide feedback using the Via app, reply to the text message confirmation of your ride, or email us at support@ridewithvia.com to report the issue.
- I am a wheelchair passenger. Do you have vehicles that can accommodate me?
- Can service animals or pets ride with me?
- The Four Rules of Via
- Can my child ride with Via?
- Can I smoke or use an electronic cigarette in my Via?
- Can I eat in the vehicle?
- I was charged a cleaning/damage fee - what is this?
- Can I use my phone while in a Via?
- Zero Tolerance Policy
- Anti-Discrimination Policy
Anti-Discrimination Policy
Via is no longer providing rides in New York City. If you have any questions, please see our FAQ page here.
We do not tolerate discrimination of any kind against riders or Driver Partners on the basis of race, national origin, religion, gender, physical or mental disability, age, gender identity, sexual orientation, or any other characteristic protected under applicable law. Driver Partners may not discriminate against a rider on the basis of their points of departure or destination. Additionally, we do not tolerate discrimination of any kind against service animals. Riders or Driver Partners who violate these anti-discrimination policies may be restricted from accessing the service. If you believe that you have been subject to discrimination by a rider or Driver Partner, please provide feedback using the Via app, reply to the text message confirmation of your ride, or email us at support@ridewithvia.com to report the issue.
