- My driver was great! How can I thank them?
- How do I retrieve something left in a Via?
- How do I reset my password?
- I'm not receiving my temporary password.
- I had an issue with my ride. How can I let you know?
- Why is my place-pin in the middle of the ocean?
- Can I change my destination once I'm in the car?
- Why don't I always get picked up or dropped off exactly where I request?
- Where can I see my past rides and purchases?
- My driver left without me!
I am not receiving the SMS to verify my account!
Via is no longer providing rides in New York City. If you have any questions, please see our FAQ page here.
We are so sorry for the trouble there! For our member’s security, we require that all users verify their phone number in order to create an account with Via. If you are attempting to sign up and are not receiving the SMS verification code first head back to the sign-up screen and be sure to check your full phone number including the country code to ensure it matches the current device you are using to sign up. If you are still experiencing any troubles with sign up please reach out to us here.
- My driver was great! How can I thank them?
- How do I retrieve something left in a Via?
- How do I reset my password?
- I'm not receiving my temporary password.
- I had an issue with my ride. How can I let you know?
- Why is my place-pin in the middle of the ocean?
- Can I change my destination once I'm in the car?
- Why don't I always get picked up or dropped off exactly where I request?
- Where can I see my past rides and purchases?
- My driver left without me!
I am not receiving the SMS to verify my account!
Via is no longer providing rides in New York City. If you have any questions, please see our FAQ page here.
We are so sorry for the trouble there! For our member’s security, we require that all users verify their phone number in order to create an account with Via. If you are attempting to sign up and are not receiving the SMS verification code first head back to the sign-up screen and be sure to check your full phone number including the country code to ensure it matches the current device you are using to sign up. If you are still experiencing any troubles with sign up please reach out to us here.
