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The app isn't recognizing my pickup location

When you book a ride, our system will generally propose a pickup location within two blocks or an avenue away. If the app is moving your pick up just a little ways away, that’s just our system working its magic.

Is your pick up being moved to nowhere near where you want it? Try using the place pins! These are the easiest and most precise way to set your pick up and drop off in the Via app. Simply drag the map around until the blue pickup icon is at your desired spot, and then select "Set Pick Up."

 

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Common Questions

The app isn't recognizing my pickup location

When you book a ride, our system will generally propose a pickup location within two blocks or an avenue away. If the app is moving your pick up just a little ways away, that’s just our system working its magic.

Is your pick up being moved to nowhere near where you want it? Try using the place pins! These are the easiest and most precise way to set your pick up and drop off in the Via app. Simply drag the map around until the blue pickup icon is at your desired spot, and then select "Set Pick Up."

 

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