- My driver was great! How can I thank them?
- How do I retrieve something left in a Via?
- How do I reset my password?
- I'm not receiving my temporary password.
- I had an issue with my ride. How can I let you know?
- Why is my place-pin in the middle of the ocean?
- Can I change my destination once I'm in the car?
- Why don't I always get picked up or dropped off exactly where I request?
- Where can I see my past rides and purchases?
- My driver left without me!
Why did I get charged a No Show fee?
Via is no longer providing rides in New York City. If you have any questions, please see our FAQ page here.
Via is a shared service, so to keep things fair to the members already on board, our driver partners will wait about 1 minute for each rider. At that point, we'll try to get in touch with you, but if after a minute you're not at the car, we'll have to move on and you may be assessed a $3 "No Show" fee.
If you ever have trouble locating your ride, you can contact the driver partner directly through the app by pressing the small green phone icon located on the right, at the bottom of the screen. You can also send a quick chat (by clicking "Get Help" here: https://via.app.link) to our Live Support Team to receive assistance in locating your driver partner.
We'll do our best to get you on board!
- My driver was great! How can I thank them?
- How do I retrieve something left in a Via?
- How do I reset my password?
- I'm not receiving my temporary password.
- I had an issue with my ride. How can I let you know?
- Why is my place-pin in the middle of the ocean?
- Can I change my destination once I'm in the car?
- Why don't I always get picked up or dropped off exactly where I request?
- Where can I see my past rides and purchases?
- My driver left without me!
Why did I get charged a No Show fee?
Via is no longer providing rides in New York City. If you have any questions, please see our FAQ page here.
Via is a shared service, so to keep things fair to the members already on board, our driver partners will wait about 1 minute for each rider. At that point, we'll try to get in touch with you, but if after a minute you're not at the car, we'll have to move on and you may be assessed a $3 "No Show" fee.
If you ever have trouble locating your ride, you can contact the driver partner directly through the app by pressing the small green phone icon located on the right, at the bottom of the screen. You can also send a quick chat (by clicking "Get Help" here: https://via.app.link) to our Live Support Team to receive assistance in locating your driver partner.
We'll do our best to get you on board!
