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What can we help you with?

My driver left without me!

Via is no longer providing rides in New York City. If you have any questions, please see our FAQ page here.

Oh no - we're sorry we didn't get you on board!

If you were marked as a "No Show" and you still need a ride, please re-book directly in your app, and send an email here so we can look into what went wrong.

If your app is indicating that you were picked up, please send a chat by clicking "Get Help" here: https://via.app.link, so we can cancel that ride and make sure you are able to re-book.

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Common Questions

My driver left without me!

Via is no longer providing rides in New York City. If you have any questions, please see our FAQ page here.

Oh no - we're sorry we didn't get you on board!

If you were marked as a "No Show" and you still need a ride, please re-book directly in your app, and send an email here so we can look into what went wrong.

If your app is indicating that you were picked up, please send a chat by clicking "Get Help" here: https://via.app.link, so we can cancel that ride and make sure you are able to re-book.

Was this article helpful?
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