- My driver was great! How can I thank them?
- How do I retrieve something left in a Via?
- How do I reset my password?
- I'm not receiving my temporary password.
- I had an issue with my ride. How can I let you know?
- Why is my place-pin in the middle of the ocean?
- Can I change my destination once I'm in the car?
- Why don't I always get picked up or dropped off exactly where I request?
- Where can I see my past rides and purchases?
- My driver left without me!
My driver left without me!
Oh no - we're sorry we didn't get you on board!
If you were marked as a "No Show" and you still need a ride, please re-book directly in your app, and send an email here so we can look into what went wrong.
If your app is indicating that you were picked up, please send a chat by clicking "Get Help" here: https://via.app.link, so we can cancel that ride and make sure you are able to re-book.
- My driver was great! How can I thank them?
- How do I retrieve something left in a Via?
- How do I reset my password?
- I'm not receiving my temporary password.
- I had an issue with my ride. How can I let you know?
- Why is my place-pin in the middle of the ocean?
- Can I change my destination once I'm in the car?
- Why don't I always get picked up or dropped off exactly where I request?
- Where can I see my past rides and purchases?
- My driver left without me!
My driver left without me!
Oh no - we're sorry we didn't get you on board!
If you were marked as a "No Show" and you still need a ride, please re-book directly in your app, and send an email here so we can look into what went wrong.
If your app is indicating that you were picked up, please send a chat by clicking "Get Help" here: https://via.app.link, so we can cancel that ride and make sure you are able to re-book.
