- How do I book a ride?
- Where do I wait for my Via?
- How do I know when my Via will arrive?
- How much does a ride cost?
- Can I request a specific time for my pick up?
- What do Via vehicles look like?
- How do I know which car is mine?
- What is the ViaPass?
- Can I buy a Via gift card?
- How old do I have to be to use Via?
What if I'm late - will the driver wait for me?
Via is no longer providing rides in New York City. If you have any questions, please see our FAQ page here.
Via is a shared service, so to keep things fair to the members already on board, we'll have to keep your car moving. Our drivers will wait 60 seconds, at which point we'll try to get in touch with you, but if after a minute you're not at the car, we'll have to move on and you may be assessed a $3 "No Show" fee .
If you're waiting at your pick up location and can't find your car, don't panic! Give your driver a call using the green phone icon in the app, or send a quick chat by clicking "Get Help" here: https://via.app.link (you may need to update your app). We'll make sure to get you on board!
- How do I book a ride?
- Where do I wait for my Via?
- How do I know when my Via will arrive?
- How much does a ride cost?
- Can I request a specific time for my pick up?
- What do Via vehicles look like?
- How do I know which car is mine?
- What is the ViaPass?
- Can I buy a Via gift card?
- How old do I have to be to use Via?
What if I'm late - will the driver wait for me?
Via is no longer providing rides in New York City. If you have any questions, please see our FAQ page here.
Via is a shared service, so to keep things fair to the members already on board, we'll have to keep your car moving. Our drivers will wait 60 seconds, at which point we'll try to get in touch with you, but if after a minute you're not at the car, we'll have to move on and you may be assessed a $3 "No Show" fee .
If you're waiting at your pick up location and can't find your car, don't panic! Give your driver a call using the green phone icon in the app, or send a quick chat by clicking "Get Help" here: https://via.app.link (you may need to update your app). We'll make sure to get you on board!
