Via is a shared service, so to keep things fair to the members already on board, we'll have to keep your car moving. Our drivers will wait 60 seconds, at which point we'll try to get in touch with you, but if after a minute you're not at the car, we'll have to move on and you may be assessed a $3 "No Show" fee .
If you're waiting at your pick up location and can't find your car, don't panic! Give your driver a call using the green phone icon in the app, or send a quick text message to our Live Support Team by replying to the text message we sent you about your vehicle's arrival. We'll make sure to get you on board!