- My driver was great! How can I thank them?
- How do I retrieve something left in a Via?
- How do I reset my password?
- I'm not receiving my temporary password.
- I had an issue with my ride. How can I let you know?
- Why is my place-pin in the middle of the ocean?
- Can I change my destination once I'm in the car?
- Why don't I always get picked up or dropped off exactly where I request?
- Where can I see my past rides and purchases?
- My driver left without me!
Oops, I forgot to press +1
Via is no longer providing rides in New York City. If you have any questions, please see our FAQ page here.
Not to worry! Just send a quick chat (by clicking "Get Help" here: https://via.app.link) to our Live Support Team, and we'll adjust it for you right away. Keep in mind, this may impact the cost of your ride.
Common Questions
- My driver was great! How can I thank them?
- How do I retrieve something left in a Via?
- How do I reset my password?
- I'm not receiving my temporary password.
- I had an issue with my ride. How can I let you know?
- Why is my place-pin in the middle of the ocean?
- Can I change my destination once I'm in the car?
- Why don't I always get picked up or dropped off exactly where I request?
- Where can I see my past rides and purchases?
- My driver left without me!
Oops, I forgot to press +1
Via is no longer providing rides in New York City. If you have any questions, please see our FAQ page here.
Not to worry! Just send a quick chat (by clicking "Get Help" here: https://via.app.link) to our Live Support Team, and we'll adjust it for you right away. Keep in mind, this may impact the cost of your ride.
