- How do I book a ride?
- Where do I wait for my Via?
- How do I know when my Via will arrive?
- How much does a ride cost?
- Can I request a specific time for my pick up?
- What do Via vehicles look like?
- How do I know which car is mine?
- What is the ViaPass?
- Can I buy a Via gift card?
- How old do I have to be to use Via?
Is tip required?
Via is no longer providing rides in New York City. If you have any questions, please see our FAQ page here.
While tipping is not required, you are welcome to tip directly in your app either during or after your ride. You'll see the option to leave no tip, 15%, 20% or a custom amount.
Additionally, if you have a really great ride please let us know by rating your driver and leaving feedback in the app, or sending us a note about what made him or her great. We take these comments into consideration when determining our Driver of the Week and our weekly Customer Service awards.
Note: The tip will be calculated based on the ride's total cost, minus tolls. For ViaPass riders, the tip will be calculated based on the potential total cost sans subscription. Tips are not taxed. Tips are non-refundable.
- How do I book a ride?
- Where do I wait for my Via?
- How do I know when my Via will arrive?
- How much does a ride cost?
- Can I request a specific time for my pick up?
- What do Via vehicles look like?
- How do I know which car is mine?
- What is the ViaPass?
- Can I buy a Via gift card?
- How old do I have to be to use Via?
Is tip required?
Via is no longer providing rides in New York City. If you have any questions, please see our FAQ page here.
While tipping is not required, you are welcome to tip directly in your app either during or after your ride. You'll see the option to leave no tip, 15%, 20% or a custom amount.
Additionally, if you have a really great ride please let us know by rating your driver and leaving feedback in the app, or sending us a note about what made him or her great. We take these comments into consideration when determining our Driver of the Week and our weekly Customer Service awards.
Note: The tip will be calculated based on the ride's total cost, minus tolls. For ViaPass riders, the tip will be calculated based on the potential total cost sans subscription. Tips are not taxed. Tips are non-refundable.
