- How do I book a ride?
- Where do I wait for my Via?
- How do I know when my Via will arrive?
- How much does a ride cost?
- Can I request a specific time for my pick up?
- What do Via vehicles look like?
- How do I know which car is mine?
- What is the ViaPass?
- Can I buy a Via gift card?
- How old do I have to be to use Via?
How do I pay for a ride?
Via is no longer providing rides in New York City. If you have any questions, please see our FAQ page here.
The best way to pay for Via is to buy Ride Credit or a ViaPass in the app. Before you ride, head to the app "Menu" and "Ride Credit," and select how much you'd like to buy. Each time you take a ride, we'll simply deduct the cost of your ride from your remaining credit. If you have less credit remaining than a full ride fare, we'll deduct any remaining credit and charge the rest of the fare directly to your card on file. You can also enable our auto-refill feature and ensure your credit is topped up when you're running low! Simply move the toggle at the bottom of the "Ride Credit" page in the app to the ON position. Each time your balance falls below $10, this authorizes the automatic purchase of Ride Credit in the amount of your most recent Ride Credit purchase
You can also purchase a ViaPass under "Menu" - "ViaPass" in the app.
We also accept Google Pay for payment. We do not accept cash payment, PayPal, or pre-paid debit cards.
- How do I book a ride?
- Where do I wait for my Via?
- How do I know when my Via will arrive?
- How much does a ride cost?
- Can I request a specific time for my pick up?
- What do Via vehicles look like?
- How do I know which car is mine?
- What is the ViaPass?
- Can I buy a Via gift card?
- How old do I have to be to use Via?
How do I pay for a ride?
Via is no longer providing rides in New York City. If you have any questions, please see our FAQ page here.
The best way to pay for Via is to buy Ride Credit or a ViaPass in the app. Before you ride, head to the app "Menu" and "Ride Credit," and select how much you'd like to buy. Each time you take a ride, we'll simply deduct the cost of your ride from your remaining credit. If you have less credit remaining than a full ride fare, we'll deduct any remaining credit and charge the rest of the fare directly to your card on file. You can also enable our auto-refill feature and ensure your credit is topped up when you're running low! Simply move the toggle at the bottom of the "Ride Credit" page in the app to the ON position. Each time your balance falls below $10, this authorizes the automatic purchase of Ride Credit in the amount of your most recent Ride Credit purchase
You can also purchase a ViaPass under "Menu" - "ViaPass" in the app.
We also accept Google Pay for payment. We do not accept cash payment, PayPal, or pre-paid debit cards.
