- How do I book a ride?
- Where do I wait for my Via?
- How do I know when my Via will arrive?
- How much does a ride cost?
- Can I request a specific time for my pick up?
- What do Via vehicles look like?
- How do I know which car is mine?
- What is the ViaPass?
- Can I buy a Via gift card?
- How old do I have to be to use Via?
How do I cancel a ride?
Via is no longer providing rides in New York City. If you have any questions, please see our FAQ page here.
After a ride has been booked, you can cancel it by selecting the "Cancel Ride" option, at the bottom of your phone screen.
Please note that sometimes the "Cancel Ride" button will be hidden on the screen in order to give you more space to view the map. If this is the case, you can find the button again by pressing the grey line on the bottom of your screen just above the vehicle license plate number and description.
Our policy is that for any rides cancelled more than 1 minute after booking Via reserves the right to charge a $3 cancellation fee. This is due to the fact that as soon as a request enters the system, the car assigned will be rerouted to accommodate the pick up, so it can end up adding a slight detour to not just the driver but also the existing passengers in the vehicle. However, if a cancellation occurs because the current ETA is more than 5 minutes greater than the original ETA that was quoted at the time of booking, the system will automatically waive the cancellation fee as we understand that in these situations our members need to be able to make the most informed decision about their ride. We are also happy to waive the cancellation fee in the event of an emergency or an unforeseen situation.
- How do I book a ride?
- Where do I wait for my Via?
- How do I know when my Via will arrive?
- How much does a ride cost?
- Can I request a specific time for my pick up?
- What do Via vehicles look like?
- How do I know which car is mine?
- What is the ViaPass?
- Can I buy a Via gift card?
- How old do I have to be to use Via?
How do I cancel a ride?
Via is no longer providing rides in New York City. If you have any questions, please see our FAQ page here.
After a ride has been booked, you can cancel it by selecting the "Cancel Ride" option, at the bottom of your phone screen.
Please note that sometimes the "Cancel Ride" button will be hidden on the screen in order to give you more space to view the map. If this is the case, you can find the button again by pressing the grey line on the bottom of your screen just above the vehicle license plate number and description.
Our policy is that for any rides cancelled more than 1 minute after booking Via reserves the right to charge a $3 cancellation fee. This is due to the fact that as soon as a request enters the system, the car assigned will be rerouted to accommodate the pick up, so it can end up adding a slight detour to not just the driver but also the existing passengers in the vehicle. However, if a cancellation occurs because the current ETA is more than 5 minutes greater than the original ETA that was quoted at the time of booking, the system will automatically waive the cancellation fee as we understand that in these situations our members need to be able to make the most informed decision about their ride. We are also happy to waive the cancellation fee in the event of an emergency or an unforeseen situation.
