- My driver was great! How can I thank them?
- How do I retrieve something left in a Via?
- How do I reset my password?
- I'm not receiving my temporary password.
- I had an issue with my ride. How can I let you know?
- Why is my place-pin in the middle of the ocean?
- Can I change my destination once I'm in the car?
- Why don't I always get picked up or dropped off exactly where I request?
- Where can I see my past rides and purchases?
- My driver left without me!
Can I change my destination once I'm in the car?
Via is no longer providing rides in New York City. If you have any questions, please see our FAQ page here.
We get it - mistakes happen, plans change, and sometimes the destination where you booked to is no longer the destination you need to get to.
While we aim to please on every ride, in the event that a change would delay another passenger in the car or awaiting pick up, we can't accommodate requests for changes to drop-offs. You can always shoot us a chat (by clicking "Get Help" here: https://via.app.link) mid-ride, and we'll certainly try our best to accommodate your situation. If you haven't gotten on board yet, just cancel the ride and re-book with the new destination!
Note: If you've booked a private ride and need to change your destination, please let us know by sending us a chat so we can assist right away!
- My driver was great! How can I thank them?
- How do I retrieve something left in a Via?
- How do I reset my password?
- I'm not receiving my temporary password.
- I had an issue with my ride. How can I let you know?
- Why is my place-pin in the middle of the ocean?
- Can I change my destination once I'm in the car?
- Why don't I always get picked up or dropped off exactly where I request?
- Where can I see my past rides and purchases?
- My driver left without me!
Can I change my destination once I'm in the car?
Via is no longer providing rides in New York City. If you have any questions, please see our FAQ page here.
We get it - mistakes happen, plans change, and sometimes the destination where you booked to is no longer the destination you need to get to.
While we aim to please on every ride, in the event that a change would delay another passenger in the car or awaiting pick up, we can't accommodate requests for changes to drop-offs. You can always shoot us a chat (by clicking "Get Help" here: https://via.app.link) mid-ride, and we'll certainly try our best to accommodate your situation. If you haven't gotten on board yet, just cancel the ride and re-book with the new destination!
Note: If you've booked a private ride and need to change your destination, please let us know by sending us a chat so we can assist right away!
