Zero Tolerance Policy
Via has a strict Zero Tolerance policy. Driver partners are prohibited from driving on the Via Platform while under the influence of alcohol or drugs, and riders are prohibited from consuming alcohol or drugs inside the vehicle. We do not tolerate inappropriate, threatening or violent behavior by anyone using the Via Platform or towards any riders or driver partners.
If you are a rider and observe or believe any of the following, please ask the driver to terminate the trip immediately:
- your driver partner may be under the influence of drugs or alcohol,
- your driver is behaving in a manner that you consider inappropriate or that makes you feel uncomfortable or unsafe, or
- your driver engages in conduct which could be considered unlawful or illegal.
If you feel that you are in imminent danger, please contact the police directly by calling 911. After the ride has concluded, please provide feedback using the review function of the Via App or email us at support@ridewithvia.com to report the issue.
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California:
Riders in California can also contact the Passenger Section of the California Public Utilities Commission at (800) 894-9444 or ciu_intake@cpuc.ca.gov.
Seattle:
Riders in Seattle can file a Zero Tolerance Complaint with the City of Seattle by contacting 206-684-2489 or visiting seattle.gov/your-rights-as-a-customer/file-a-complaint/taxi-for-hire-and-tnc-complaints.
Brightline+:
After the ride has concluded, please email us at support-brightline@ridewithvia.com to report the issue.
GoZone Denton:
After the ride has concluded, please provide feedback using the GoZone App, email us at gozone@dcta.net, or call us at the Live Support number, 940-243-0077, to report the issue.
Zero Tolerance Policy
Via has a strict Zero Tolerance policy. Driver partners are prohibited from driving on the Via Platform while under the influence of alcohol or drugs, and riders are prohibited from consuming alcohol or drugs inside the vehicle. We do not tolerate inappropriate, threatening or violent behavior by anyone using the Via Platform or towards any riders or driver partners.
If you are a rider and observe or believe any of the following, please ask the driver to terminate the trip immediately:
- your driver partner may be under the influence of drugs or alcohol,
- your driver is behaving in a manner that you consider inappropriate or that makes you feel uncomfortable or unsafe, or
- your driver engages in conduct which could be considered unlawful or illegal.
If you feel that you are in imminent danger, please contact the police directly by calling 911. After the ride has concluded, please provide feedback using the review function of the Via App or email us at support@ridewithvia.com to report the issue.
---
California:
Riders in California can also contact the Passenger Section of the California Public Utilities Commission at (800) 894-9444 or ciu_intake@cpuc.ca.gov.
Seattle:
Riders in Seattle can file a Zero Tolerance Complaint with the City of Seattle by contacting 206-684-2489 or visiting seattle.gov/your-rights-as-a-customer/file-a-complaint/taxi-for-hire-and-tnc-complaints.
Brightline+:
After the ride has concluded, please email us at support-brightline@ridewithvia.com to report the issue.
GoZone Denton:
After the ride has concluded, please provide feedback using the GoZone App, email us at gozone@dcta.net, or call us at the Live Support number, 940-243-0077, to report the issue.
