Help Center
New York, NY
Jersey City, NJ
What safety protocols has Via implemented?
Do I have to wear a mask to take a Via?
Are shared rides available in my city?
How can I report concerns about COVID-19 protocol in my ride?
What's Via's policy regarding in-vehicle partitions?
How is Via handling contact tracing?
What is Via Jersey City?
Where does Via Jersey City operate?
When is Via Jersey City’s service available?
Who is the service available to in Jersey City?
Is wheelchair service available?
How do I contact Via Jersey City?
How do I get the Via app?
How do I create an account?
How do I book a ride?
How do I add an additional rider to my ride?
How far will I have to walk to find my ride?
How can I check how far away my driver is?
I put in the wrong destination, is it possible for me to change it while on my ride?
How do I know which vehicle to look for?
How do I get in contact with my driver if I can’t find them?
What should I do if my car was in an accident?
I left something in my car, how can I get it back?
I can’t login to my Via Jersey City app. What do I do?
I forgot my password, how can I retrieve it?
Why did I get charged a No Show fee?
Why did I get charged a Cancelation fee?
How can I setup or change my payment method?
Zero Tolerance Policy
Anti-Discrimination Policy
Can children ride with Via Jersey City?
How old must children be to have their own account and ride without an adult?
Can service animals or pets ride with me?
Arlington, TX
How can I contact Via?
What is Via?
When and where does Via operate?
Who is driving my Via?
What platform(s) is Via available on?
How many people will I share a ride with?
How do I get the Via app?
How do I create a Via account?
Why does Via need my credit card number?
Which commuter benefits cards can I use to pay for Via?
Can I pay for my ride with cash?
How do I pay for Via with my commuter benefits debit card?
How do I cancel a ride?
How do I book a ride?
Can I book a ride over the phone?
Where do I wait for my Via?
How do I know when my Via will arrive?
How much does a ride cost?
My driver was great! How do I let them know?
How do I retrieve something I left in a Via?
How do I reset my password?
I am not receiving my temporary password!
I had an issue with my ride. How can I let you know?
Why is my place pin in the middle of the ocean?
Can service animals or pets ride with me?
I am a wheelchair passenger. Do you have vehicles that can accommodate me?
The Four Rules of Via
Can my child ride with Via?
Can I smoke or use an electronic cigarette in my Via?
Can I eat in the vehicle?
West Sacramento, CA
When and where does Via operate?
What is Via?
Who is driving my Via?
How many people will I share with?
What platform(s) is the Via app available on?
How do I get the Via app?
How do I create an account?
How do referrals and ride credits work?
Why does Via need my credit card number?
Which commuter benefits cards can I use to pay for Via?
How do I pay for Via with my commuter benefits debit card?
How do I book a ride?
Can I book a ride over the phone?
How much does a ride cost?
How do I pay for a ride?
What is the ViaPass?
Where do I wait for my Via?
My driver was great! How do I thank them?
How do I retrieve something I left in a Via?
Can I change my destination once I'm in the car?
Why is my place pin in the middle of the ocean?
How do I reset my password?
I'm not receiving my temporary password!
Can service animals or pets ride with me?
The Four Rules of Via
Can my child ride with Via?
Can I smoke or use an electronic cigarette in my Via?
Can I eat in the Via-cle?
Can Via deliver a package for me?
Cupertino, CA
How can I contact Via?
What is Via?
When and where does Via operate?
Who is driving my Via ride?
What platform(s) is the Via app available on?
How many people will I share with?
Do I qualify for the service?
Do I qualify for a discount?
How do I get the Via app?
How do I create a Via account?
How do I book a ride?
What are the points of interest in the app?
Can I get to the Sunnyvale Caltrain Station?
Where do I wait for my ride?
How do I know when my Via will arrive?
How much does a ride cost?
My driver was great! How can I thank them?
How do I retrieve something left in a Via?
Why is my place-pin in the middle of the ocean?
Can I change my destination once I’m in the car?
Where can I see my past rides and purchases?
My driver left without me!
Can service animals or pets ride with me?
Can my child ride in Via?
Can I smoke or use an electronic cigarette in my vehicle?
Can I eat in the vehicle?
What is the no show fee on my account?
I was charged a cleaning/damage fee - what is this?
Birmingham, AL
What safety protocols has Via implemented?
Do I have to wear a mask to take a Via?
Are shared rides available in my city?
How can I report concerns about COVID-19 protocol in my ride?
What's Via's policy regarding in-vehicle partitions?
How is Via handling contact tracing?
How can I contact Birmingham On-Demand?
What is Birmingham On-Demand?
When and where does Birmingham On-Demand operate?
Who is driving my Birmingham On-Demand ride?
What platform(s) is the app available on?
How many people will I share with?
Do I qualify for the service?
Do I qualify for a discount?
How do I get the app?
How do I create a Via account?
How do I book a ride?
What are the points of interest in the app?
Where do I wait for my ride?
How do I know when my vehicle will arrive?
How much does a ride cost?
Can I bring my friends and family with me in a Birmingham On-Demand vehicle?
My driver was great! How can I thank them?
How do I retrieve something left in a vehicle?
Why is my place-pin in the middle of the ocean?
Can I change my destination once I’m in the car?
Where can I see my past rides and purchases?
My driver left without me!
Can service animals or pets ride with me?
Can my child ride in Birmingham On-Demand vehicle?
Can I smoke or use an electronic cigarette in my vehicle?
Can I eat in the vehicle?
Can I bring luggage/personal items in my vehicle?
Can I use my phone while in a Birmingham On-Demand vehicle?
Tri-Cities, WA
How can I contact BFT Connect?
What is BFT Connect?
When and where does BFT Connect operate?
Who is driving my BFT Connect ride?
What platform(s) is the app available on?
How many people will I share with?
Do I qualify for the service?
Do I qualify for a discount?
How do I get the app?
How do I create a Via account?
How do I book a ride?
What are the points of interest in the app?
Where do I wait for my ride?
How do I know when my vehicle will arrive?
How much does a ride cost?
Can I bring my friends and family with me in a BFT Connect vehicle?
My driver was great! How can I thank them?
How do I retrieve something left in a vehicle?
Why is my place-pin in the middle of the ocean?
Can I change my destination once I’m in the car?
Where can I see my past rides and purchases?
My driver left without me!
Can service animals or pets ride with me?
Can my child ride in BFT Connect vehicle?
Can I smoke or use an electronic cigarette in my vehicle?
Can I eat in the vehicle?
I was charged a cleaning/damage fee - what is this?
Can I use my phone while in a BFT Connect vehicle?
St. Louis, MO
How can I contact Via Metro STL?
What is the Via Metro STL Vaccine Service?
What is Via Metro STL?
When and where does Via Metro STL operate?
Who is driving my Via Metro STL ride?
What platform(s) is the app available on?
How many people will I share with?
Do I qualify for the service?
Do I qualify for a discount?
How do I get the app?
How do I create a Via account?
How do I book a vaccine ride?
How do I book a ride?
What are the points of interest in the app?
Where do I wait for my ride?
How do I know when my vehicle will arrive?
How much does a ride cost?
My driver was great! How can I thank them?
How do I retrieve something left in a vehicle?
Why is my place-pin in the middle of the ocean?
Can I change my destination once I’m in the car?
Where can I see my past rides and purchases?
My driver left without me!
Can service animals or pets ride with me?
Can my child ride in Via Metro STL vehicle?
Can I smoke or use an electronic cigarette in my vehicle?
Can I eat in the vehicle?
What is the no show fee on my account?
I was charged a cleaning/damage fee - what is this?
Wilson, NC
How can I contact RIDE?
What is RIDE?
When and where does RIDE operate?
Who is driving my RIDE?
What platform(s) is the app available on?
How many people will I share with?
Do I qualify for the service?
How do I get the app?
How do I create a Via account?
How do I book a RIDE?
What are the points of interest in the app?
Where do I wait for my RIDE?
How do I know when my vehicle will arrive?
How much does a RIDE cost?
Can I bring my friends and family with me in a RIDE?
My driver was great! How can I thank them?
How do I retrieve something left in a vehicle?
Why is my place-pin in the middle of the ocean?
Can I change my destination once I’m in the car?
Where can I see my past RIDEs and purchases?
My driver left without me!
Can service animals or pets RIDE with me?
Can I smoke or use an electronic cigarette in my vehicle?
Can I eat in the vehicle?
I was charged a cleaning/damage fee - what is this?
Can I use my phone while on a Ride?
Can I bring luggage/personal items in my vehicle?
Niagara, Ont
How can I contact NRT OnDemand?
What is NRT OnDemand?
When and where does NRT OnDemand operate?
Who is driving my NRT OnDemand?
What platform(s) is the app available on?
How many people will I share with?
Do I qualify for the service?
Do I qualify for a discount?
How do I get the app?
How do I create an account with NRT OnDemand?
What is the NRT OnDemand Pass?
How do I book a ride?
What are the points of interest in the app?
Where do I wait for my ride?
How do I know when my vehicle will arrive?
How much does a ride cost?
My driver was great! How can I thank them?
How do I retrieve something left in a vehicle?
Why is my place-pin in the middle of the ocean?
Can I change my destination once I’m in the car?
Where can I see my past rides and purchases?
My driver left without me!
What insurance does the company have?
Can service animals or pets ride with me?
Can my child ride in NRT OnDemand vehicle?
Can I smoke or use an electronic cigarette in my vehicle?
Can I eat in the vehicle?
What is the no show fee on my account?
Worcester, MA
How can I contact Via WRTA?
What is Via WRTA?
When and where does Via WRTA operate?
Who is driving my Via WRTA ride?
What platform(s) is the app available on?
How many people will I share with?
A whole new way to get around Westborough
Do I qualify for the service?
Do I qualify for a discount?
How do I get the app?
How do I create a Via account?
How do I book a ride?
What are the points of interest in the app?
Where do I wait for my ride?
How do I know when my vehicle will arrive?
How much does a ride cost?
Can I bring my friends and family with me in a Via WRTA vehicle?
My driver was great! How can I thank them?
How do I retrieve something left in a vehicle?
Why is my place-pin in the middle of the ocean?
Can I change my destination once I’m in the car?
Where can I see my past rides and purchases?
My driver left without me!
Can service animals or pets ride with me?
Can my child ride in a Via WRTA vehicle?
Can I smoke or use an electronic cigarette in my vehicle?
Can I eat in the vehicle?
What is the no show fee on my account?
I was charged a cleaning/damage fee - what is this?
Via Global Policies
Zero Tolerance Policy
Anti-Discrimination Policy
Service Animal Policy
No Weapons Policy
Chicago, IL
Can anyone use Safe Ride?
What is Via?
When and where does Via operate?
Who is driving my Via?
What platform(s) is the Via app available on?
How many people will I share with?
How do I get the Via app?
How do I create a Via account?
What are the requirements to get a ride?
My ride doesn't meet the requirements. What can I do?
What should I do if I can't find my driver?
How do I request a Safe Ride?
Where do I go for my pick-up?
Can I request a specific time for my pickup?
How do I know which car is mine?
What do Via vehicles look like?
What measures is Safe Ride taking against COVID-19?
My driver was great! How can I thank them?
I think I left something in the car. Is there a lost and found?
My phone died! Is my ride canceled?
How do I reset my password?
I'm not receiving my temporary password.
Can service animals or pets ride with me?
The Four Rules of Via
Can I smoke or use an electronic cigarette in my Via?
Can I eat in the vehicle?
Can my child ride with Via?
Can Via deliver a package for me?
Los Angeles, CA
Zero Tolerance Policy
California Anti-Discrimination and Sexual Harassment Policy
Detroit, MI
How can I contact Via?
What is Via?
Who is driving my Via ride?
What platform(s) is the app available on?
How many people will I share with?
How much does a ride cost?
How do I get the app?
How do I create a Via account?
What does the service look like in the Via app?
Can I check my bus status on Via app?
How do I book a ride?
What are the points of interest in the app?
Where do I wait for my ride?
How do I know when my vehicle will arrive?
My driver was great! How can I thank them?
How do I retrieve something left in a vehicle?
Why is my place-pin in the middle of the ocean?
Can I change my destination once I’m in the car?
Where can I see my past rides and purchases?
My driver left without me!
Can service animals or pets ride with me?
Can I smoke or use an electronic cigarette in my vehicle?
Can I eat in the vehicle?
I was charged a cleaning/damage fee - what is this?
Can I use my phone while in a Via vehicle?
Can I bring luggage/personal items in my vehicle?
How do I activate the essential employee profile?
When and where does Via operate for essential employees?
New York, NY
What safety protocols has Via implemented?
Do I have to wear a mask to take a Via?
Are shared rides available in NYC?
How can I report concerns about COVID-19 protocol in my ride?
How many people are allowed per vehicle?
What's Via's policy regarding in-vehicle partitions?
What is Via?
When and where does Via operate?
Who is driving my Via?
What platform(s) is the Via app available on?
How many people will I share with?
How do I get the Via app?
How do I create a Via account?
Why does Via need my credit card number?
Which commuter benefits cards can I use to pay for Via?
How do I pay for Via with my commuter benefits debit card?
How do referrals work at Via?
How do I book a ride?
Where do I wait for my Via?
How do I know when my Via will arrive?
How much does a ride cost?
Can I request a specific time for my pick up?
What do Via vehicles look like?
My driver was great! How can I thank them?
How do I retrieve something left in a Via?
How do I reset my password?
I'm not receiving my temporary password.
I had an issue with my ride. How can I let you know?
Why is my place-pin in the middle of the ocean?
I am a wheelchair passenger. Do you have vehicles that can accommodate me?
Can service animals or pets ride with me?
The Four Rules of Via
Can my child ride with Via?
Can I smoke or use an electronic cigarette in my Via?
Can I eat in the vehicle?
Washington, D.C.
What safety protocols has Via implemented?
Do I have to wear a mask to take a Via?
Are shared rides available in my city?
How can I report concerns about COVID-19 protocol in my ride?
How many people are allowed per vehicle?
What's Via's policy regarding in-vehicle partitions?
What is Via?
Who is driving my Via?
What platform(s) is the Via app available on?
When and where does Via Operate ?
How many people will I share with?
How do I get the Via app?
How do I create a Via account?
Why does Via need my credit card number?
Which commuter benefits cards can I use to pay for Via?
How do I pay for Via with my commuter benefits debit card?
How do referrals work at Via?
How do I book a ride?
How much does a ride cost?
Where do I wait for my Via?
How do I know when my Via will arrive?
Can I request a specific time for my pickup?
What do Via vehicles look like?
Why is my account inactive?
My driver was great! How do I thank them?
How do I retrieve something I left in a Via?
How do I reset my password?
I'm not receiving my temporary password.
I had an issue with my ride. How can I let you know?
Can service animals or pets ride with me?
The Four Rules of Via
Can my child ride with Via?
Can I smoke or use an electronic cigarette in my Via?
Can I eat in the vehicle?
Can Via deliver a package for me?
Hi! Welcome to Via Support
What city can we help you with?
Your City
Jersey City, NJ
Arlington, TX
West Sacramento, CA
Cupertino, CA
Birmingham, AL
Tri-Cities, WA
St. Louis, MO
Wilson, NC
Niagara, Ont
Worcester, MA
Via Global Policies
Chicago, IL
Los Angeles, CA
Detroit, MI
New York, NY
Washington, D.C.
Next
Jersey City, NJ
Arlington, TX
West Sacramento, CA
Cupertino, CA
Birmingham, AL
Tri-Cities, WA
St. Louis, MO
Wilson, NC
Niagara, Ont
Worcester, MA
Via Global Policies
Chicago, IL
Los Angeles, CA
Detroit, MI
New York, NY
Washington, D.C.
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