Via Policies

Can I ride with my pet?

Licensed service animals are welcome to ride in Via-cles without restrictions. Other dogs and cats must be in an airline-approved carrier in order to ride with Via.

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Can my child ride with Via?

Children are welcome in Via-cles! We strongly encourage all parents to bring a car seat or booster seat where appropriate. Please note that all children, regardless of age, must be marked as an additional passe...

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The Four Rules of Via

Since Via is a shared service we ask all members to obey our Four Simple Rules. Be ready and waiting Get to your pickup corner before your Via-cle arrives. Avoid phone calls ...

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Can I smoke or use an electronic cigarette in my Via?

Smoking of any kind is prohibited in your Via-cle. This includes e-cigarettes, vaporizers, or "smokeless" cigarettes.

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Zero Tolerance Policy

Via has a strict Zero Tolerance policy. We do not tolerate the use of drugs or alcohol by drivers on the Via service platform nor do we tolerate inappropriate behavior by drivers towards passengers. If you beli...

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Can I use my phone while in a Via?

While we at Via HQ love you and can’t believe your mom (or boss, or roomie, or whoever) did that crazy thing either, please remember your fellow riders might not be as interested in your phone conversations. P...

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Can I eat in the Via-cle?

We know that you are guys and gals on the go, but please help us keep our Via-cles clean and fresh and avoid bringing food and drink in our cars. If spills occur, we'll have to charge you a cleaning fee!

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Can Via deliver a package for me?

Via driver partners are not able to transport any unaccompanied packages for our members. We'll need you to accompany any packages, luggage or belongings that want to take a joy ride in a Via!

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Can I bring luggage/personal items in my Via?

Your Via is a shared space, and as such we ask everyone to limit any personal items to a single piece of luggage or a reasonably sized bag. Think of it this way - if the passenger who showed up before you had ...

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I was charged a cleaning fee - what is this?

Our drivers work hard to maintain their vehicles and take pride in their cleanliness. A cleaning fee for damage to the interior or exterior of the vehicle incurred as a result of events such as vomiting or pet ...

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