Common Issues

Why did I get charged a No Show fee?

Via is a shared service, so to keep things fair to the members already on board, our driver partners will wait about 1 minute for each rider. At that point, we'll try to get in touch with you, but if after a mi...

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The app isn't recognizing my pickup location!

When you book a ride, our system will generally propose a pickup location within two blocks or an avenue away. If the app is moving your pick up just a little ways away, that’s just our system working its magic...

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Why didn’t I receive my referral credit yet?

First of all, thank you for helping to spread the word about Via! If you haven’t received any Ride Credit yet, check with the member you referred to make sure they signed up with your personal promo code. If th...

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Where can I see my past rides and purchases?

You can view any past rides and purchases right in your app under "Menu" - "History."

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Why do I see “Braintree” on my credit card statement?

While most charges from Via will appear on your bank statement as "Via" or "Via Via," your charge card's bank will ultimately determine exactly how the charge appears on a statement. Via uses Braintree, an onl...

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