Riding With Via

How do I pay for a ride?

The best way to pay for Via is to buy Ride Credit or a ViaPass in the app. Before you ride, head to the app "Menu" and "Ride Credit," and select how much you'd like to buy. Each time you take a ride, we'll simp...

Read Article

Is tip required?

While tipping is not required, you are welcome to tip directly in your app either during or after your ride. You'll see the option to leave no tip, 15%, 20% or a custom amount. Additionally, if you have a real...

Read Article

How do I check my Ride Credit balance?

To check your ride and purchase history, just head to the app "Menu" and select "Ride Credit." You can also check your ride and credit history under "Menu" - "History."

Read Article

What is a Private Ride?

For those times when you need the car to yourself, you can pay a little extra and book the entire Via-cle! In your app, you’ll be able to select a private ride right next to all of the Via ride options. Your f...

Read Article

How do I cancel a ride?

You can cancel a ride directly in your app with the "Cancel" button! Our policy is that for any rides cancelled more than 1 minute after booking Via reserves the right to charge a $3 ($2 in Washington D.C.) ca...

Read Article

How do I book a ride for multiple people?

Our app currently supports booking a ride for up to 6 people in NYC (and up to 4 people in Chicago and D.C.). When setting your pickup or drop-off location in the app, just tap the - or + button near the top of...

Read Article

What if I'm late - will the driver wait for me?

Via is a shared service, so to keep things fair to the members already on board, we'll have to keep your car moving. Our drivers will wait 60 seconds, at which point we'll try to get in touch with you, but if a...

Read Article

Do I have to pay sales tax?

Yep. Via is a team of law-abiding citizens, and we’re required by law to collect local sales tax where applicable. Per the New York State Department of Taxation and Finance, we are also required to charge taxes...

Read Article

Airport Service in New York

Via services trips to, from, and between LaGuardia, John F. Kennedy, and Newark International Airports in New York City. Your fare will be based on how far you go, when you ride, and the number of +1s in your ...

Read Article

What is Shared Taxi?

Our Shared Taxi feature gives you the option to book a Shared Taxi ride within the Via app (in addition to a regular Via). You’ll get a 40% discount off the metered fare for any portion of your trip that is sha...

Read Article