Riding With Via

How do I check my Ride Credit balance?

To check your ride and purchase history, just head to the app "Menu" and select "Ride Credit." You can also check your ride and credit history under "Menu" - "History."

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How do I pay for a ride?

The best way to pay for Via is to buy Ride Credit or a ViaPass in the app. Before you ride, head to the app "Menu" and "Ride Credit," and select how much you'd like to buy. Each time you take a ride, we'll simp...

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How do I cancel a ride?

You can cancel a ride directly in your app with the "Cancel" button! Our policy is that for any rides cancelled more than 1 minute after booking Via reserves the right to charge a $3 ($2 in Washington D.C.) ca...

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What is a Private Ride?

For those times when you need the car to yourself, you can pay a little extra and book the entire Via-cle! In your app, you’ll be able to select a private ride right next to all of the Via ride options. Your f...

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How do I book a ride for multiple people?

Our app currently supports booking a ride for up to four people. When setting your pickup or drop-off location in the app, just tap the - or + button near the top of the screen to indicate how many people are w...

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What is the ViaPass?

The ViaPass is especially designed for our most loyal commuters and makes Via more affordable than ever. To purchase a ViaPass, just open your app "Menu" and head to the section labeled "ViaPass." The ViaPass ...

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What if I'm late - will the driver wait for me?

Via is a shared service, so to keep things fair to the members already on board, we'll have to keep your car moving. Our drivers will wait 60 seconds, at which point we'll try to get in touch with you, but if a...

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Do I have to pay sales tax?

Yep. Via is a team of law-abiding citizens, and we’re required by law to collect local sales tax where applicable. Per the New York State Department of Taxation and Finance, we are also required to charge taxes...

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Brooklyn and Queens Service

Via now operates in Williamsburg, Greenpoint, and Downtown Brooklyn, as well as Long Island City in Queens. Your fare will be based on how far you go, when you ride, and the number of +1s in your party. Our ...

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Airport Service in New York

Via services trips to and from LaGuardia, John F. Kennedy, and Newark International Airports in New York City. Your fare will be based on how far you go, when you ride, and the number of +1s in your party. M...

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