Riding With Via

How do I cancel a ride?

You can cancel a ride directly in your app with the "Cancel" button! Our policy is that for any rides cancelled more than 1 minute after booking Via reserves the right to charge a $3+tax ($2 in Washington D.C....

Read Article

How old do I have to be to use Via?

Children under the age of 13 may only ride with Via when accompanied by a parent or guardian. Minors between the ages of 13 to 18 may have their own member accounts and ride with Via unaccompanied, but they mus...

Read Article

How do I check my Ride Credit balance?

To check your ride and purchase history, just head to the app "Menu" and select "Ride Credit." Every time you book a ride, your Ride Credit balance is also displayed in what’s known as the proposal screen. Th...

Read Article

How do I book a ride for multiple people?

Our app currently supports booking a ride for up to four people. When setting your pickup or drop-off location in the app, just tap the - or + button near the top of the screen to indicate how many people are w...

Read Article

What is the ViaPass?

The ViaPass is especially designed for our most loyal commuters and makes Via more affordable than ever. To purchase a ViaPass, just open your app "Menu" and head to the section labeled "ViaPass." ...

Read Article

What if I'm late - will the driver wait for me?

Via is a shared service, so to keep things fair to the members already on board, we'll have to keep your car moving. Our drivers will wait 60 seconds, at which point we'll try to get in touch with you, but if a...

Read Article

Airport Service in Chicago

Via operates to and from O'Hare International and Midway International Airports in Chicago. Rides to/from O'Hare International Airport are $29.95 (plus tolls when applicable) and rides to/from Chicago Midway In...

Read Article

Do I have to pay sales tax?

Yep. Via is a team of law-abiding citizens, and we’re required by law to collect local sales tax where applicable. Per the New York State Department of Taxation and Finance, we are also required to charge taxes...

Read Article

Brooklyn and Queens Service

Via now operates in Williamsburg, Greenpoint, and Downtown Brooklyn, as well as Long Island City in Queens. For all rides within and to or from Brooklyn/Queens, your fare will be based on how far you go, whe...

Read Article

Airport Service in New York

Via services trips to and from LaGuardia, John F. Kennedy, and Newark International Airports in New York City. Rides to and from LaGuardia Airport are just $24.95 + tax and applicable tolls. Rides to and f...

Read Article