Riding With Via

Can I buy a Via gift card?

Yes! Via eGift Cards are available for purchase. You can purchase a gift card in increments of $25, $50, $100, or $200 of Via Ride Credit here. Happy gifting!

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How do I check my Ride Credit balance?

To check your ride and purchase history, just head to the app "Menu" and select "Ride Credit." You can also check your ride and credit history under "Menu" - "History."

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How old do I have to be to use Via?

Children under the age of 13 may only ride with Via when accompanied by a parent or guardian. Minors between the ages of 13 to 18 may have their own member accounts and ride with Via unaccompanied, but they mus...

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What is a Private Ride?

For those times when you need the car to yourself, you can pay a little extra and book the entire Via-cle! In your app, you’ll be able to select a private ride right next to all of the Via ride options. Your f...

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How do I cancel a ride?

You can cancel a ride directly in your app with the "Cancel" button! Our policy is that for any rides cancelled more than 1 minute after booking Via reserves the right to charge a $3 ($2 in Washington D.C.) ca...

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How do I book a ride for multiple people?

Our app currently supports booking a ride for up to 6 people in NYC (and up to 4 people in Chicago and D.C.). When setting your pickup or drop-off location in the app, just tap the - or + button near the top of...

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What if I'm late - will the driver wait for me?

Via is a shared service, so to keep things fair to the members already on board, we'll have to keep your car moving. Our drivers will wait 60 seconds, at which point we'll try to get in touch with you, but if a...

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Do I have to pay sales tax?

Yep. Via is a team of law-abiding citizens, and we’re required by law to collect local sales tax where applicable. Per the New York State Department of Taxation and Finance, we are also required to charge taxes...

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Airport Service in New York

Via services trips to, from, and between LaGuardia, John F. Kennedy, and Newark International Airports in New York City. Your fare will be based on how far you go, when you ride, and the number of +1s in your ...

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What is Shared Taxi?

Our Shared Taxi feature gives you the option to book a Shared Taxi ride within the Via app (in addition to a regular Via). You’ll get a 40% discount off the metered fare for any portion of your trip that is sha...

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