Riding With Via

How do I book a ride?

Download our free app (available on iPhone and Android), sign up for Via, and book a ride in three super-easy steps: STEP 1: Move the map until the blue marker is at your desired pick-up location and press "Se...

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Where do I wait for my Via?

After you book a ride, the app will display the pick-up location where the vehicle will meet you. As we are a corner-to-corner service, your actual pick-up spot may differ from where you asked to be picked up....

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How much does a ride cost?

The easiest way to ride with Via is by using the ViaPass. For those riding without a ViaPass, our pricing is described below: New York Users: All Manhattan rides during weekdays from 6am until 8pm paid for wi...

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How do I pay for a ride?

The best way to pay for Via (and the only way to ride for the pre-paid rate!) is to buy Ride Credit or a ViaPass in the app. Before you ride, head to the app "Menu" and "Ride Credit," and select how much you'd ...

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How do I cancel a ride?

You can cancel a ride directly in your app with the "Cancel" button! Our policy is that for any rides cancelled more than 1 minute after booking Via reserves the right to charge a $3+tax ($2 in Washington D.C....

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How do I know when my Via will arrive?

After you set your Pickup and Drop-off in the app, we'll give you an estimated time until your Via arrives. When your car is 2 minutes away, we'll send you a text message to let you know that your ride is gett...

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How do I book a ride for multiple people?

Our app currently supports booking a ride for up to four people. When setting your pickup or dropoff location in the app, just tap the - or + button near the top of the screen to indicate how many people are wi...

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Is tip required?

One of the things that makes Via special is the low flat fare. Although our drivers are the best in the biz, a tip is neither required nor expected. Loved your Via so much you can’t keep it to yourself? Make y...

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What is the ViaPass?

The ViaPass is especially designed for our most loyal commuters and makes Via more affordable than ever. To purchase a ViaPass, just open your app "Menu" and head to the section labeled "ViaPass." ...

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Can I request a specific time for my pick up?

Nope. Via operates on-demand only. Just book a ride a few minutes before you need to leave, and we’ll connect you with a vehicle in real-time.

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