Riding With Via

How do I book a ride?

Download our free app (available on iPhone and Android), sign up for Via, and book a ride in three super-easy steps: STEP 1: Move the map until the blue marker is at your desired pick-up location and press "Se...

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Where do I wait for my Via?

After you book a ride, the app will display the pick-up location where the vehicle will meet you. As we are a corner-to-corner service, your actual pick-up spot may differ from where you asked to be picked up....

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How do I know when my Via will arrive?

After you set your Pickup and Drop-off in the app, we'll give you an estimated time until your Via arrives. When your car is 2 minutes away, we'll send you a text message to let you know that your ride is getti...

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Can I request a specific time for my pick up?

Nope. Via operates on-demand only. Just book a ride a few minutes before you need to leave, and we’ll connect you with a vehicle in real-time.

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How much does a ride cost?

The easiest way to ride with Via is by using the ViaPass. For those riding without a ViaPass, our pricing is described below: New York Users (Manhattan, Brooklyn, Queens, Airport Service): Your fare will be b...

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What is the ViaPass?

The ViaPass is especially designed for our most loyal commuters and makes Via more affordable than ever. To purchase a ViaPass, just open your app "Menu" and head to the section labeled "ViaPass." The ViaPass ...

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How do I pay for a ride?

The best way to pay for Via is to buy Ride Credit or a ViaPass in the app. Before you ride, head to the app "Menu" and "Ride Credit," and select how much you'd like to buy. Each time you take a ride, we'll simp...

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What do Via vehicles look like?

The best way to identify your Via-cle is by checking the license plate number displayed in your app and in the text messages you receive from us. Additionally, our Via-cles carry a Via sign in the window, so yo...

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Is tip required?

While tipping is not required, you are welcome to tip directly in your app either during or after your ride. You'll see the option to leave no tip, 15%, 20% or a custom amount. Additionally, if you have a real...

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How do I know which car is mine?

When you book your Via, we'll list the information about the car coming to pick you up directly in the ride screen. This will include the license plate number, the sign number that the Via will be displaying, a...

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