Riding With Via

How do I book a ride?

Download our free app (available on iPhone and Android), sign up for Via, and book a ride in three super-easy steps: STEP 1: Move the map until the blue marker is at your desired pick-up location and press "Se...

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Where do I wait for my Via?

After you book a ride, the app will display the pick-up location where the vehicle will meet you. As we are a corner-to-corner service, your actual pick-up spot may differ from where you asked to be picked up....

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How do I know when my Via will arrive?

After you set your Pickup and Drop-off in the app, we'll give you an estimated time until your Via arrives. When your car is 2 minutes away, we'll send you a text message to let you know that your ride is gett...

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How much does a ride cost?

The easiest way to ride with Via is by using the ViaPass. For those riding without a ViaPass, our pricing is described below: New York Users: All Manhattan rides during weekdays from 6am until 8pm paid for wi...

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Is tip required?

One of the things that makes Via special is the low flat fare. Although our drivers are the best in the biz, a tip is neither required nor expected. Loved your Via so much you can’t keep it to yourself? Make y...

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Can I request a specific time for my pick up?

Nope. Via operates on-demand only. Just book a ride a few minutes before you need to leave, and we’ll connect you with a vehicle in real-time.

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What do Via vehicles look like?

All of our Via-cles (see what we did there?) carry a Via sign in the window, so you can easily spot them when they pull up. We'll confirm the sign number in your app when you book your ride, and we'll remind ...

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How do I pay for a ride?

The best way to pay for Via (and the only way to ride for the pre-paid rate!) is to buy Ride Credit or a ViaPass in the app. Before you ride, head to the app "Menu" and "Ride Credit," and select how much you'd ...

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How do I know which car is mine?

When you book your Via, we'll list information about the car coming to pick you up directly in the proposal screen. This will include the sign number that the Via will be displaying. You can pull up this infor...

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Can I buy a Via gift card?

Yes! Via eGift Cards are available for purchase. You can purchase a gift card in increments of $25, $50, $100, or $200 of Via Ride Credit here. Happy gifting!

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