Getting Started

How do I get the Via app?

The Via app is currently available for iPhone and Android devices. You can download the app here for iPhone and here for Android.

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How do I create a Via account?

If this is your first time using the app, you'll need to press "Sign Me Up" and create an account before you can log in and book a ride. Step One: Click on the "Sign Me Up" button in the home screen of the app...

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Why does Via need my credit card number?

When you sign up for Via, we ask you for a credit card or debit card. You can use any credit/debit card or a pre-tax commuter benefits debit card to pay for Via. Each time you take a ride or purchase Ride Credi...

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Which commuter benefits cards can I use to pay for Via?

Commuter benefits are employer provided voluntary benefit programs that allow employees to reduce their monthly commuting expenses for transit, van-pooling, bicycling, and work-related parking costs. You can ...

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How do I pay for Via with my commuter benefits debit card?

If you’re new to Via and creating an account for the first time, you can enter the details of your commuter benefits card directly into the credit card info screen when you sign up. If you’re already a Via pro...

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I haven't taken a Via ride yet - what's this $1 charge?

When you create a Via account, we need to confirm your credit or debit card is valid, so you may see a $1 pre-authorization charge on your card. That charge is immediately voided, so don’t worry, you are never ...

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How do referrals work at Via?

We get it, you’ve become addicted to our sweet, affordable rides and you can’t wait to shout it from the rooftop for all to hear! Head to the app "Menu" and select "Free Rides." You can also access this page wi...

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