How do I pay for a ride?

The best way to pay for Via is to buy Ride Credit or a ViaPass in the app. Before you ride, head to the app "Menu" and "Ride Credit," and select how much you'd like to buy. Each time you take a ride, we'll simply deduct the cost of your ride from your remaining credit. If you have less credit remaining than a full ride fare, we'll deduct any remaining credit and charge the rest of the fare directly to your card on file. You can also enable our auto-refill feature and ensure your credit is topped up when you're running low! Simply move the toggle at the bottom of the "Ride Credit" page in the app to the ON position. This will authorize a $25 credit purchase each time your balance falls below $10.


You can also purchase a ViaPass under "Menu" - "ViaPass" in the app.

We do not accept cash payment, PayPal, or pre-paid debit cards.

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